Delivery & Warehouse Operations Leader

GEODIS; Canton, Northern (MA, KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision insurance after

401k

Paid maternity and parental leave

Career development opportunities

Mentorship programs

Wellness programs and discounts

Job summary

GEODIS is seeking a hands-on Operations Leader to drive daily activities across local and regional delivery networks. You will oversee a busy fleet, schedule maintenance, and push for reductions in damage, missed windows, and return costs.

You will track key metrics like OTD and cost per stop while coordinating with customer service and sales to sustain high customer satisfaction. Prior experience with warehouse systems helps.

Qualifications

• Experience with warehouse management systems preferred.
• Experience with labor management systems and productivity initiatives preferred.
• PC literate and proficient with Word, Excel, Outlook and PowerPoint.
• Ability to read, analyze and interpret general business materials.
• Ability to write reports and communicate with stakeholders.
• Ability to present information to groups of managers, clients and the public.
• Ability to solve practical problems with limited standardization.
• Ability to interpret instructions in written or schedule form.

Responsibilities

• Lead daily operations for local and regional big and bulky home delivery networks.
• Maintain a well-kept fleet and schedule preventive maintenance.
• Reduce damage, missed windows, and return costs.
• Track KPIs like OTD, cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints about damage or late arrivals.
• Oversee work orders for repairs and equipment replacement.
• Coordinate warehouse activities with customer service and sales.
• Partner with customers to maintain high satisfaction and address requests.
• Ensure safe warehouse operation and compliance with sanitation, safety, and security standards.
• Maintain operational excellence across warehouse areas and systems.
• Lead staffing, training, coaching, and development for employees.
• Report hours to Payroll weekly and manage Supervisory staff.
• Ensure compliance with certifications like CTPAT, ISO, AIB.
• Manage budget and P&L for the operation.

Skills

Leadership

Operations mgmt

MS Office

Problem solving

Communication

Regulatory reading

Tools

Warehouse management systems

Labor management systems

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

GEODIS is seeking a hands-on Operations Leader to drive daily activities across local and regional delivery networks. You will oversee a busy fleet, schedule maintenance, and push for reductions in damage, missed windows, and return costs.

You will track key metrics like OTD and cost per stop while coordinating with customer service and sales to sustain high customer satisfaction. Prior experience with warehouse systems helps.