Delivery Station Customer Support Specialist

Amazon; Town of Conklin (NY); Sur place; USD 26 000 - 34 000; Plein temps

Résumé du poste

Amazon is seeking a Delivery Station Customer Service Associate at a last-mile delivery warehouse in Conklin, NY. You will directly engage with customers on-site and via phone/email to resolve issues and guide them through delivery scheduling, ensuring a positive experience.

Typical duties include prioritizing customer needs, upholding company values, and providing accurate information about packages while working in a fast-paced environment with potential noise and temperature variations.

Qualifications

• High school or equivalent required
• Experience in Customer Service preferred
• Experience with computers and Microsoft Office (Outlook, Word, Excel)
• Ability to prioritize and manage time in dynamic environments
• Experience with computer and web-based tools preferred

Responsabilités

• Communicate with customers in person, by phone, and by email
• Empathize with customer needs and manage expectations
• Follow company values and respect every customer
• Resolve issues and provide clear, concise responses
• Respond to customer concerns with grammatically correct messages
• Make quick, informed decisions to ensure positive outcomes
• Work a flexible full-time schedule (40+ hours)

Description du poste

Amazon is seeking a Delivery Station Customer Service Associate at a last-mile delivery warehouse in Conklin, NY. You will directly engage with customers on-site and via phone/email to resolve issues and guide them through delivery scheduling, ensuring a positive experience.

Typical duties include prioritizing customer needs, upholding company values, and providing accurate information about packages while working in a fast-paced environment with potential noise and temperature variations.