Delivery Station Customer Experience Specialist

Teamblind, Inc.; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Indianapolis to support in-station, real-time customer issue resolution and ensure timely delivery expectations are met. You will interact with customers in person and via phone/email to provide accurate information and friendly, helpful service.

You will apply empathy, uphold our values, resolve issues, and communicate clearly. The role requires quick, principled decision making and a full-time schedule to keep customers smiling

Qualifications

• Excellent verbal and written communication abilities.
• Ability to empathize and prioritize customer needs.
• Willingness to work a full-time schedule.

Responsibilities

• Communicate with customers directly in-person, by phone and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Understand and respond to issues customers present.
• Compose grammatically correct, concise written responses.
• Make quick, well-reasoned decisions on behalf of the customer.
• Work a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service

Communication skills

Empathy

Problem solving

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Indianapolis to support in-station, real-time customer issue resolution and ensure timely delivery expectations are met. You will interact with customers in person and via phone/email to provide accurate information and friendly, helpful service.

You will apply empathy, uphold our values, resolve issues, and communicate clearly. The role requires quick, principled decision making and a full-time schedule to keep customers smiling