Delivery Specialist/Loaner Coordinator

Swickard Auto Group; Redwood City (CA); Hybrid; USD 37.000 - 40.000; Teilzeit

Benefits dieser Stelle

Employee vehicle purchase and service

Weekend schedule with defined hours

Zusammenfassung

Swickard Auto Group is seeking a Delivery Specialist/Loaner Coordinator for Land Rover Redwood City. You will guide buyers through vehicle deliveries, coordinate weekend loaner check-ins, and maintain impeccable training and compliance records, all in a luxury setting.

The role emphasizes professional guest services, precise documentation, and proactive communication with service and sales teams to ensure a seamless guest experience on Saturdays and Sundays.

Qualifikationen

• Valid driver's license with a clean record is required.
• Must be organized and meticulous in paperwork and processes.
• Comfortable in a luxury guest environment and professional in all interactions.
• Prior experience in automotive, hospitality, or guest-facing coordination is a plus.
• Basic computer systems skills for agreements, checklists, and tracking.
• Reliable weekend availability: Sat 9:00–17:00, Sun 10:00–16:00.

Aufgaben

• Coordinate loaner vehicle check-outs and check-ins with accurate documentation.
• Manage weekend loaner fleet and communicate with guests to manage expectations.
• Deliver vehicles to sales guests and explain features and ownership resources.
• Ensure all delivery paperwork is complete and correct.
• Track sales training compliance and ensure certifications are up to date.
• Coordinate with service advisors, sales consultants, and management on availability.
• Represent Land Rover Redwood City's hospitality standard in guest interactions.

Kenntnisse

Driver's license

Detail-oriented

Luxury environment

Automotive/guest-coord experience

Computer literacy

Weekend availability

Jobbeschreibung

Description

Redwood City, CA | Land Rover | Luxury brand | Part-time | Weekend | Loaner coordinator | Vehicle delivery | Training compliance | Peninsula | Bay Area | Veterans encouraged to apply | $27 - $29/hr

IS THIS YOU?

• You can walk a Land Rover buyer through a polished, unhurried vehicle delivery and then immediately shift to processing a loaner check-in for a service guest who's running late -- and neither experience suffers because of the other

• You're the kind of person who notices when a training certification is expiring before anyone has to ask, keeps loaner paperwork clean without being reminded, and holds a professional standard in a luxury environment without needing it defined for you every shift

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Land Rover Redwood City serves a loyal, high-expectation ownership community on the Peninsula. Weekends are among the most active periods for both vehicle deliveries and loaner coordination -- and the Delivery Specialist/Loaner Coordinator is the person who ensures those experiences run smoothly, professionally, and to the standard Land Rover guests expect. This role also carries responsibility for tracking and supporting sales training compliance, ensuring the team stays current on both corporate and manufacturer requirements.

WHAT YOU'LL DO

• Coordinate loaner vehicle check-outs and check-ins -- verifying driver information, completing agreements accurately, documenting vehicle condition, and ensuring every loaner handoff is professional and efficient
• Manage loaner fleet availability over the weekend -- tracking returns, vehicle status, and guest expectations so no one is left waiting without clear communication
• Conduct vehicle deliveries for sales guests -- walking buyers through their new Land Rover's features, technology, and ownership resources in a presentation that reflects the brand and leaves the guest confident in their purchase
• Ensure all delivery documentation is complete and accurate -- reviewing paperwork with guests and confirming every step of the delivery process is handled correctly before they leave
• Track and support sales training compliance -- monitoring completion status for both Swickard corporate training requirements and Land Rover manufacturer certification programs, and following up with consultants on outstanding items
• Communicate proactively with service advisors, sales consultants, and management on loaner availability, delivery scheduling, and training status
• Represent Land Rover Redwood City's hospitality standard in every guest interaction throughout the weekend

WHAT WE'RE LOOKING FOR

• Valid driver's license with a clean driving record -- required
• Organized and detail-oriented -- loaner agreements, delivery documentation, and training records all require accuracy every time
• Professional and composed in a luxury guest environment -- Land Rover owners are high-expectation and the delivery and loaner experience reflects directly on the store
• Prior experience in automotive, hospitality, or a guest-facing coordination role a strong plus
• Comfortable with basic computer systems -- loaner agreements, delivery checklists, and training tracking all involve documentation
• Reliable weekend availability -- Saturday 9:00 AM to 5:00 PM and Sunday 10:00 AM to 4:00 PM are the core schedule for this role

WHAT WE OFFER

• $27 - $29/hr
• A consistent, predictable weekend schedule -- two days, defined hours, no surprises
• Employee vehicle purchase and service discounts
• A professional environment at one of the Peninsula's most respected luxury Land Rover stores

WHY LAND ROVER REDWOOD CITY

• Weekend deliveries and loaner coordination at a high-volume Peninsula luxury store happen simultaneously -- this role requires someone who can manage both without letting either slip, and the store depends on that person being consistent every Saturday and Sunday
• The training compliance piece is what makes this role more substantive than a typical weekend coordinator position -- you're not just moving vehicles, you're helping ensure the sales team stays certified and the store stays current with both Swickard and Land Rover requirements
• Land Rover Redwood City's guest base is loyal, high-expectation, and notices the difference a well-run delivery and loaner experience makes -- the person doing this role well earns the respect of the team and the appreciation of guests who remember it
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry