Rental Agent / Loaner Coordinator

L0389 Land Rover Orlando; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Benefits

401(k) Retirement Plan

Employee Vehicle Purchase Discounts

Career Growth Opportunities

Supportive Team Environment

Job summary

Land Rover Orlando is hiring a friendly Rental Agent / Loaner Vehicle Coordinator to join our Service Department. You will coordinate rental and loaner vehicles, assist guests with check-in/check-out and rental agreements, and ensure a seamless, premium guest experience.

We value outstanding customer service, attention to detail, and a professional, team-driven attitude. A valid driver's license is required; previous rental or automotive experience is a plus. Competitive pay and benefits offered.

Qualifications

• Outstanding customer service and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with acceptable driving record.
• Rental, hospitality or automotive experience is a plus, not required.

Responsibilities

• Coordinate rental and loaner vehicles for Service Department guests.
• Assist guests with vehicle check-in, check-out and rental agreements.
• Explain rental policies, vehicle features and return procedures.
• Inspect vehicles, document mileage, fuel levels and any damage.
• Maintain accurate rental records and vehicle availability.
• Work with Service Advisors to ensure a seamless guest experience.

Skills

Customer Service

Communication Skills

Detail Orientation

Multitasking

Education

High School diploma or equivalent

Job description

Dealership: L0389 Land Rover Orlando LAND ROVER ORLANDO IS HIRING! Rental Agent | Loaner Vehicle Coordinator "Above and Beyond." – Land Rover Deliver an Exceptional Experience. Drive Your Career Forward! At Land Rover Orlando, luxury is more than the vehicle, it's the experience we deliver to every guest! We are looking for a friendly, professional, and detail-oriented Rental Agent | Loaner Vehicle Coordinator to join our Service Department. If you enjoy working with people, take pride in providing outstanding customer service, and thrive in a fast-paced environment, we want to meet you! As part of Lithia & Driveway (NYSE: LAD), one of the nation's largest automotive retailers, we're committed to growing our company and growing our people!

What You'll Do:

• Coordinate rental and loaner vehicles for Service Department guests.
• Assist customers with vehicle check-in, check-out, and rental agreements.
• Explain rental policies, vehicle features, and return procedures.
• Inspect vehicles, document mileage, fuel levels, and any damage.
• Maintain accurate rental records and vehicle availability.
• Work closely with Service Advisors to ensure a seamless guest experience.
• Deliver the exceptional level of service our Land Rover guests expect.

What We're Looking For:

• Outstanding customer service and communication skills.
• Professional, friendly, and polished demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Dependable, team-oriented, and customer-focused.
• Previous rental, hospitality, or automotive experience is a plus, but not required.
• Valid driver's license and acceptable driving record.

Why Join Land Rover Orlando?

• Competitive Pay
• Medical, Dental & Vision Benefits
• Paid Time Off & Holidays
• 401(k) Retirement Plan
• Employee Vehicle Purchase Discounts
• Career Growth Opportunities
• Supportive Team Environment
• The Opportunity to Represent an Iconic Luxury Automotive Brand

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!