Service Advisor

Land Rover San Francisco; San Francisco (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

OTE of $50,000 - $100,000+/yr

Training & product knowledge

Insurance benefits

Paid time off

Employee vehicle discounts

Job summary

Land Rover San Francisco, a Swickard Auto Group luxury store in downtown San Francisco, is seeking a guest-focused Service Advisor. You will greet guests, capture write-ups, translate repair findings into clear explanations, and manage expectations for timelines and costs.

1+ year of service advisor, hospitality, or guest-facing sales experience preferred; luxury brand experience is a strong plus. Earn strong earnings with base plus commission and enjoy career growth and benefits.

Qualifications

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred
• Experience with luxury brands is a strong plus
• Excellent communication and organizational skills
• Ability to build trust and manage guest expectations

Responsibilities

• Serve as the primary point of contact for guests throughout the service process from write-up to vehicle return
• Translate technical repair findings into clear, confident guest communications
• Build precise estimates and commit to realistic timelines
• Coordinate with technicians and parts to ensure smooth workflow
• Identify and present additional service recommendations that protect safety and performance
• Deliver a consistent, high-standard Land Rover guest experience
• Maintain accurate records in the DMS and documentation standards

Skills

Guest-facing service

Hospitality experience

Sales experience

Communication

Job description

Description

San Francisco, CA | Land Rover | Jaguar | Luxury European brand | 1+ year preferred | Hospitality experience welcome | Sales experience welcome | Fixed ops | Bay Area | Downtown SF | Veterans encouraged to apply | $50,000 - $100,000+ OTE

IS THIS YOU?

• You earn guest trust through clear communication, honest recommendations, and following through on every commitment -- guests leave your lane feeling informed and genuinely well cared for, not processed


• You have service advisor, hospitality, or strong guest-facing sales experience and you're ready to bring that foundation to one of the most recognized Land Rover stores in the country


• You want to build a high-earning advisory career at a high-net-worth San Francisco store where the guests who trust you are loyal, demanding, and worth earning

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Land Rover San Francisco is one of the most recognized luxury automotive destinations in the country -- a high-volume, award-winning store in the heart of downtown San Francisco with a loyal, high-net-worth guest base and a service department that operates at an elite standard. Land Rover owners here are engaged, informed, and deeply attentive to the quality of their service experience. The advisor who meets that standard consistently builds guest relationships that last for years and pay accordingly.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return


• Translate technical repair findings on a sophisticated JLR platform into clear, confident guest communication -- setting accurate expectations and earning authorization through honest recommendations


• Build precise estimates, commit to realistic timelines, and follow through on every promise made


• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule


• Identify and present additional service recommendations that protect guest safety and vehicle performance


• Deliver a consistent, professional Land Rover-standard guest experience that keeps owners returning to this store


• Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from luxury hospitality, high-end retail, or comparable customer service backgrounds encouraged to apply


• Land Rover, Jaguar, or luxury European brand experience a strong plus -- the JLR platform is technically sophisticated and familiarity accelerates your effectiveness from day one


• Clear, composed communicator -- Land Rover San Francisco guests are high-expectation and the advisor who earns their trust does so through consistency, not charm alone


• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable at this level


• Self-motivated with a genuine drive to build a long-term book of returning luxury guests


• Comfortable with DMS platforms or quick to learn them


• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $50,000 - $100,000+/yr


• Paid Land Rover manufacturer and product training


• Medical, dental, and vision insurance


• Life insurance and supplemental coverage options


• Paid time off and paid holidays


• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard


• Employee vehicle purchase and service discounts

WHY LAND ROVER SAN FRANCISCO

• One of the most prominent Land Rover stores in the country -- a downtown San Francisco location, a high-net-worth guest base, and a service department that operates at a standard most advisors never get exposure to


• San Francisco's Land Rover ownership community is loyal, discerning, and rewards the advisor who communicates honestly and follows through without fail -- the relationships built here are genuinely long-term


• A technically sophisticated JLR platform with a growing electrified lineup -- the advisor who develops real product knowledge here builds an expertise that compounds in value over time


• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry


• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does in every guest interaction

If you're a guest-first communicator ready to build a high-earning advisory career at one of the Bay Area's most recognized luxury stores -- where the standard is high, the guests are discerning, and honest follow-through earns loyalty that lasts -- we'd like to meet you.