Delivery Scheduler - Client Care & Logistics (Hybrid)

Arhaus; Boston Heights (OH); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive earnings & bonuses

Employee discounts

Flexible spending plan

401K retirement program

Paid vacations & holidays

Advancement opportunities

Job summary

Arhaus is seeking a Scheduling Specialist to coordinate delivery appointments on-site in Boston Heights, OH, with a hybrid work component. You will engage customers, schedule and reschedule deliveries, and ensure a seamless experience while representing the Arhaus brand with warmth and professionalism.

The role emphasizes high-quality customer service, clear communication, and collaboration with logistics teams to maintain accurate schedules and exceptional service levels.

Qualifications

• Experience in customer service or call center roles preferred
• Excellent verbal and written communication skills
• Active listening and ability to explain complex information clearly
• Strong data entry and scheduling accuracy
• Ability to handle high call volumes in a fast-paced environment
• Empathy and patience in addressing customer needs

Responsibilities

• Handle inbound and outbound calls to schedule, reschedule, and confirm deliveries
• Provide friendly, professional, and personalized service to customers
• Address delays or issues and offer solutions and alternatives
• Accurately input and update customer information and delivery schedules
• Coordinate with logistics and delivery teams for accurate scheduling
• Build long-term relationships to encourage repeat business and referrals

Skills

Customer service

Communication

Active listening

Attention to detail

Problem solving

Empathy

Adaptability

Job description

Arhaus is seeking a Scheduling Specialist to coordinate delivery appointments on-site in Boston Heights, OH, with a hybrid work component. You will engage customers, schedule and reschedule deliveries, and ensure a seamless experience while representing the Arhaus brand with warmth and professionalism.

The role emphasizes high-quality customer service, clear communication, and collaboration with logistics teams to maintain accurate schedules and exceptional service levels.