Delivery Scheduler

Arhaus Recruiting; Boston Heights (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive earnings

Bonus opportunities

Employee discounts

Insurance benefits

401K retirement plan and 529 plan

Paid vacations and holidays

Job summary

Arhaus Delivery Scheduling is seeking a Scheduling Specialist to act as the primary contact for clients, coordinating delivery times and ensuring a seamless customer experience.

You will engage with customers, drive on-time deliveries, and collaborate with logistics teams while upholding Arhaus's high standards of service and professionalism.

Qualifications

• Prior experience in a customer service or call center role preferred.
• Excellent verbal and written communication; active listening.
• Strong data entry accuracy and scheduling skills.
• Ability to manage competing priorities in a fast-paced environment.
• Empathy and customer-focused problem solving.

Responsibilities

• Engage with customers via inbound/outbound calls to schedule, reschedule, and confirm delivery times.
• Provide exceptional service and represent Arhaus brand with warmth and professionalism.
• Address delays or issues with delivery times and offer solutions.
• Input and update customer information and schedules accurately in the system.
• Collaborate with logistics and delivery teams to ensure smooth scheduling and delivery execution.
• Strive to build long-term relationships to encourage repeat business and referrals.

Skills

Customer service

Verbal & written communication

Active listening

Data entry accuracy

Problem solving

Adaptability

Empathy

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Arhaus is seeking enthusiastic and dependable individuals to join our Delivery Scheduling team as Scheduling Specialists. In this role, you will be the key point of contact for our clients, personally reaching out to schedule their deliveries and ensure their experience with us is seamless and memorable.

The ideal Scheduling Specialist will possess a passion for providing exceptional customer service, along with the ability to represent the Arhaus brand with professionalism, warmth, and care. You’ll play a vital role in maximizing scheduled deliveries while fostering strong relationships with our clients, ensuring their experience reflects the high standards we are known for.

Shift: Monday - Friday 11:30 am - 8:00 pm and Saturdays 9:00am-5:30pm (5-day work week)

Essential Duties & Responsibilities:

• Engage with Customers: Handle inbound and outbound calls, assisting customers with scheduling, rescheduling, and confirming their delivery times.
• Provide Exceptional Service: Inspire and encourage customers to take their delivery, offering friendly, professional, and personalized service at every step.
• Problem-Solving: Address any concerns, delays, or issues with delivery times while providing appropriate solutions and alternatives.
• Attention to Detail: Accurately input and update customer information and delivery schedules into the system, ensuring all details are correct.
• Work in a Fast-Paced Environment: Manage a high volume of calls and deliver timely, efficient service while maintaining a calm and positive demeanor.
• Collaborate with Teams: Coordinate with logistics and delivery teams to ensure accurate scheduling and smooth delivery execution.
• Customer Retention: Strive to build long-term relationships with customers by creating positive experiences that encourage repeat business and referrals.

Requirements:

• Experience: Previous experience in a customer service or call center role preferred, especially in delivery scheduling or logistics.
• Skills: Excellent communication skills (verbal and written), active listening, and the ability to explain complex information clearly and concisely.
• Attention to Detail: Strong organizational skills with an emphasis on accuracy in data entry and scheduling.
• Problem-Solving Abilities: Ability to think quickly on your feet and resolve any customer concerns or issues related to delivery scheduling.
• Adaptability: Comfortable working in a fast-paced environment with the ability to manage competing priorities.
• Empathy: Ability to understand and address customer needs with patience and care.

• Competitive earnings, bonus opportunities, and employee discounts
• Medical, dental, vision, and life insurance benefits
• Flex spending plan
• 401K retirement program and 529 college savings plan
• Paid vacations and holidays (Full-time employees only)
• Exceptional advancement opportunities

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication.All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities.We ask that youparticipatein phone and virtual interviews without using AI to develop your responses.To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews.We expect all candidates toparticipatein the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted,we request transparency on which specific tools were usedand how the tools were used and expect an explanation of your approach, contributions, and decision-making.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.