Delivery Experience Specialist

Arhaus; Boston Heights (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Arhaus in Boston Heights, OH seeks a Driver Team Specialist to be the onsite main contact for delivery-related questions, coordinating with drivers, stores, and corporate teams to ensure guest satisfaction.

Responsibilities include managing stock exchanges, returns, cancellations, and coordinating technician requests, with a Monday–Friday schedule and Saturdays work. Strong communication and multitasking are essential.

Qualifications

• High School diploma or equivalent required.
• 2-3+ years in customer-service environment (retail, hospitality, or food/beverage).
• Experience in a high-volume call center is preferred.

Responsibilities

• Answer incoming driver calls and handle outbound calls as needed.
• Manage driver calls and issues from the day of delivery.
• Communicate with delivery drivers, store teams, corporate staff, and guests to resolve questions promptly.

Skills

Driver communications

Problem solving

Multitasking

Strong written & verbal

Team collaboration

Education

High School diploma or equivalent

Tools

Salesforce

STORIS

Job description

Arhaus in Boston Heights, OH seeks a Driver Team Specialist to be the onsite main contact for delivery-related questions, coordinating with drivers, stores, and corporate teams to ensure guest satisfaction.

Responsibilities include managing stock exchanges, returns, cancellations, and coordinating technician requests, with a Monday–Friday schedule and Saturdays work. Strong communication and multitasking are essential.