Delivery Performance Lead — Scale Ops & Analytics

GrubHub Inc.; New York (NY); Hybrid; USD 128,000 - 136,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401(k)

Job summary

Wonder is seeking a Delivery Operations leader in New York to own performance health for a portfolio of locations. You will analyze what drives delivery metrics, build dashboards, and partner with field, product, and logistics teams to implement scalable improvements.

You will drive structured problem solving, validate root causes, and establish repeatable processes that reduce churn as our network scales. Strong analytical skills and SQL proficiency are essential.

Qualifications

• 5+ years in operations, logistics, marketplace operations, strategy & operations, or multi-site performance management.
• Strong analytical fluency with BI tools and SQL; translate data into prioritized action.
• Proven ability to run root-cause analyses and make decisions in high-noise environments.
• Strong execution through influence and cross-functional collaboration.

Responsibilities

• Detect and triage performance signals across your portfolio using dashboards and context.
• Build dashboards and reporting infrastructure for delivery performance metrics.
• Translate signals into clear asks and drive cross-functional alignment to implement improvements.
• Lead readiness checks, post-launch retros, and ongoing performance monitoring.
• Create repeatable playbooks and SOPs to reduce recurring issues.

Skills

SQL

BI Tools

Analytical Skills

Cross-functional

Prioritization

Communication

Tools

Looker

Tableau

SQL

Job description

Wonder is seeking a Delivery Operations leader in New York to own performance health for a portfolio of locations. You will analyze what drives delivery metrics, build dashboards, and partner with field, product, and logistics teams to implement scalable improvements.

You will drive structured problem solving, validate root causes, and establish repeatable processes that reduce churn as our network scales. Strong analytical skills and SQL proficiency are essential.