Operations Analytics Lead - Scalable Fulfillment

Pool Day; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

20 days of PTO

Employer-paid health care

Insurance and benefits

Job summary

Pool Day, a startup in Brooklyn, NY, is seeking an Operations Senior Analyst/Associate to enhance their operations. This role involves defining and owning operational metrics, solving problems cross-functionally, and improving processes for better customer outcomes. Applicants should have 2-4 years of relevant experience, strong analytical and Excel skills, and a detail-oriented mindset. The position offers competitive compensation, 20 days of PTO, and top-notch employer-paid health care benefits while working in a dynamic environment 3-4 days a week in-person.

Qualifications

• 2-4 years of experience in operations or analytics, ideally at a fast-paced startup.
• Detail-oriented with a focus on accuracy.
• Ability to manage multiple workflows in a dynamic environment.

Responsibilities

• Own and maintain core operational reporting ensuring accuracy.
• Define, track, and improve KPIs across fulfillment and shipping.
• Analyze datasets to identify trends and opportunities for improvement.
• Partner with vendors to monitor performance and resolve issues.
• Create documentation and standard operating procedures for workflows.

Skills

Analytical skills

Advanced Excel skills

Problem-solving

Data cleaning

Experience with SQL

Organizational skills

Tools

SQL

Shopify

Job description

Pool Day, a startup in Brooklyn, NY, is seeking an Operations Senior Analyst/Associate to enhance their operations. This role involves defining and owning operational metrics, solving problems cross-functionally, and improving processes for better customer outcomes. Applicants should have 2-4 years of relevant experience, strong analytical and Excel skills, and a detail-oriented mindset. The position offers competitive compensation, 20 days of PTO, and top-notch employer-paid health care benefits while working in a dynamic environment 3-4 days a week in-person.