Delivery Strategy Lead - Restaurant Ops & Growth

Loophq; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

A dynamic technology company based in New York is seeking a Delivery Strategist to enhance customer operations. You will oversee key metrics and collaborate with various teams to ensure customer satisfaction. The ideal candidate has 5-8 years of experience in operations within the restaurant or related industries, adept in sales, problem-solving, and leadership. This full-time role offers an attractive salary range of $120,000 to $180,000 per year, reflecting the importance of optimizing customer outcomes and operational success.

Qualifications

• 5-8 years of experience in an operations role in restaurant, DTC, E-commerce, CPG, or hospitality.
• Prior Senior Manager experience managing operations.
• Experience in restaurant in-store role for at least 3 months.

Responsibilities

• Own key customer value metrics.
• Build playbooks for sales and customer support.
• Collaborate with Customer Success teams on implementation.

Skills

Operational expertise in the restaurant industry

Sales skills

Problem-solving

Leadership abilities

Metrics and analytics

Job description

A dynamic technology company based in New York is seeking a Delivery Strategist to enhance customer operations. You will oversee key metrics and collaborate with various teams to ensure customer satisfaction. The ideal candidate has 5-8 years of experience in operations within the restaurant or related industries, adept in sales, problem-solving, and leadership. This full-time role offers an attractive salary range of $120,000 to $180,000 per year, reflecting the importance of optimizing customer outcomes and operational success.