Delivery Partner Success & Operations Specialist

Amazon; Indiana; On-site; USD 3,600 - 5,700; Full time

Job summary

ASSPL - Telangana is seeking an L2 associate to act as the primary interface between Amazon and our delivery partners. You will identify delivery partner concerns, troubleshoot issues, and propose process improvements to enhance service quality.

The role requires strong communication, keen problem-solving ability, and the capacity to work effectively in a team and independently. Applicants should meet basic qualifications and have familiarity with common office software.

Qualifications

• Graduation in any specialization; strong written and verbal communication required.
• Good typing speed and accuracy; comfortable with email apps.
• Familiarity with Windows XP, Outlook, Word and Internet Explorer; ability to navigate websites.

Responsibilities

• Effectively communicate in a clear and professional manner at all times.
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners.
• Effectively manage sensitive cases by reporting up the escalation matrix.
• Demonstrate excellent time-management skills.
• Maintains or exceeds targeted performance metrics.
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Skills

Excellent communication

Typing skills

Email applications

Windows familiarity

Independent worker

Education

Graduation in any specialization

Tools

Excel

SQL

Job description

ASSPL - Telangana is seeking an L2 associate to act as the primary interface between Amazon and our delivery partners. You will identify delivery partner concerns, troubleshoot issues, and propose process improvements to enhance service quality.

The role requires strong communication, keen problem-solving ability, and the capacity to work effectively in a team and independently. Applicants should meet basic qualifications and have familiarity with common office software.