Transportation Representative , NOC - AMET Inbound

Amazon; Indiana; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Amazon Dev Center India in Hyderabad is seeking an L2 Associate to serve as the primary interface between Amazon and vendor/seller POCs. You will honor requests to inbound inventory, address shipment concerns, and contribute to cost-saving and process improvements.

Bachelor's in a quantitative/technical field, Excel and SQL experience are required. Strong communication, time-management, and escalation handling are essential to deliver prompt, professional service to Amazon customers and delivery

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel.
• Experience with SQL.

Responsabilités

• Effectively communicate in a clear and professional manner at all times.
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners.
• Effectively manage sensitive cases by reporting up the escalation matrix.
• Demonstrate excellent time-management skills.
• Maintains or exceeds targeted performance metrics.
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Connaissances

Excel experience

SQL knowledge

Verbal & written communication

Analytical thinking

Time management

Formation

Bachelor's degree in quantitative/technical field

Outils

Excel

SQL

Description du poste

Overview
The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions.

Description
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and vendor/seller POCs. L2 Associates are expected to honor the requests from vendors to inbound the inventory, shipment concerns, work on saving freight and address appointment related queries and provide process improvement suggestions.
Key job responsibilities
Summary Of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL

Preferred Qualifications

• 1. Advanced excel & MS office
• 2. Basic SQL skills (good to have)
• 3. Good verbal & written communication skills
• 4. Analytical thinking, Attention to detail, Stakeholder management
• 5. Basic Scripting / Automation (optional but valued)

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Company - Amazon Dev Center India - Hyderabad - A85
Job ID: A10571474