Delivery Operations Supervisor

Sheehan Family Co.; Town of Westmoreland (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

The Sheehan Family Companies in New York state seeks an experienced Delivery Operations Manager to assist with managing the delivery department, ensuring DOT compliance and safe, efficient service. You will oversee staffing, dispatch, routing, and performance metrics to deliver on-time orders and resolve customer issues.

Ideal candidates will have an associate or bachelor’s degree in a related field, strong communication skills, and proficiency in Excel/Word, with prior transport or dispatch

Qualifications

• Associate or Bachelors in related major preferred.
• Excellent written and oral communication.
• Strong computer knowledge, especially Excel and Word.
• Previous transportation / delivery dispatch experience preferred.
• Managerial Experience with excellent decision making ability.
• Ability and willingness to work independently.

Responsibilities

• Ensure compliance of all DOT regulations.
• Ensure Delivery Department is appropriately staffed at all times.
• Monitor terminal time and review MobileCast daily with drivers.
• Oversee morning delivery logistics.
• Oversee PM Dispatch.
• Be the backup for AM and PM Dispatch.
• Be the backup for routers.
• Daily dispatch of vehicle, drivers and equipment.
• Formulate and maintain delivery schedules and route.
• Conduct regular checks on delivery drivers.
• Track and maintain employee hours for payroll.
• Maintain DOT Files.
• Conduct regular performance evaluations of delivery personnel.
• Distribute Mobilecast equipped phone units accordingly to drivers during dispatch.
• Distribute route books and documentation to drivers during dispatch.
• Ensure every order scheduled for delivery is set up for dispatch and delivered on time.
• Handle and track driver phone calls regarding customer issues.
• Ensure timely filing of any and all insurance or accident reports.
• Resolve customer complaints.
• Other duties as assigned.

Skills

Communication

Decision making

Leadership

Independence

Education

Associate or Bachelor's degree in related field

Tools

Excel

Word

Job description

The Sheehan Family Companies in New York state seeks an experienced Delivery Operations Manager to assist with managing the delivery department, ensuring DOT compliance and safe, efficient service. You will oversee staffing, dispatch, routing, and performance metrics to deliver on-time orders and resolve customer issues.

Ideal candidates will have an associate or bachelor’s degree in a related field, strong communication skills, and proficiency in Excel/Word, with prior transport or dispatch