Delivery Operations Lead – Team & Service Excellence

Domino's; Raleigh (NC); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Domino's in Raleigh, NC is seeking a Store Lead to manage delivery drivers and CSRs, ensuring fast, accurate order fulfillment. You will oversee staffing, opening/closing duties, and customer dispute resolution to foster loyalty and a positive dining experience.

The role emphasizes daily operations, inventory control, banking responsibilities, vehicle inspections, and promoting menu specials while upholding grooming and presentation standards.

Mansioni

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

Descrizione del lavoro

Domino's in Raleigh, NC is seeking a Store Lead to manage delivery drivers and CSRs, ensuring fast, accurate order fulfillment. You will oversee staffing, opening/closing duties, and customer dispute resolution to foster loyalty and a positive dining experience.

The role emphasizes daily operations, inventory control, banking responsibilities, vehicle inspections, and promoting menu specials while upholding grooming and presentation standards.