Delivery Operations Lead - Team, Service & Inventory

Domino's; Morrisville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Domino's in Morrisville, North Carolina is seeking a team leader to manage delivery drivers and customer service representatives. The role involves ensuring timely and accurate order fulfillment while maintaining appropriate staffing levels.

Responsibilities include overseeing nightly deposits, inventory counts, and ensuring delivery vehicles are ready. Successful candidates will promote urgency and customer satisfaction, ensuring all operations align with Domino's standards.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure quick and correct order fulfillment.
• Maintain staffing levels to meet business needs.
• Oversee end-of-night bank deposits when closing.
• Conduct nightly inventory counts when closing.
• Ensure the store is set up to receive orders promptly when opening.
• Promote a sense of urgency for every order.
• Handle dispute resolution and retain unhappy customers.
• Collect cash and signed receipts from drivers after shifts.
• Ensure delivery vehicles are well-maintained.
• Assist in routing drivers for optimal service.
• Uphold grooming and uniform standards at Domino's.
• Promote pizza products, specials, and promotions.

Job description

Domino's in Morrisville, North Carolina is seeking a team leader to manage delivery drivers and customer service representatives. The role involves ensuring timely and accurate order fulfillment while maintaining appropriate staffing levels.

Responsibilities include overseeing nightly deposits, inventory counts, and ensuring delivery vehicles are ready. Successful candidates will promote urgency and customer satisfaction, ensuring all operations align with Domino's standards.