Delivery Operations Lead

Domino's; Tarboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's in Tarboro, NC is seeking a store operations leader to manage a team of delivery drivers and customer service representatives. You will ensure orders are expedited quickly and accurately, while maintaining proper staffing and opening/closing procedures.

You will handle end-of-night deposits, nightly inventory, and route optimization to maximize service levels. The role also emphasizes grooming standards, product promotions, and cross-training for essential tasks.

Qualifications

• Experience leading a team in a fast-paced environment.
• Strong customer service orientation and communication skills.

Responsibilities

• Lead a team of delivery drivers and CSR staff to ensure orders are expedited quickly and correctly.
• Maintain staffing levels to mirror business needs.
• Perform end of night deposits and nightly inventory counts.
• Ensure store opens on time and is set up to receive orders.
• Foster urgency with each order and resolve disputes to retain customers.
• Collect payments and receipts from drivers; ensure vehicle inspections.
• Coordinate routing to maximize service while maintaining Domino's standards.
• Uphold grooming, uniform, and appearance standards.
• Promote pizza products, specials, and promotions.
• Receive cross-training for product preparation, closing/opening procedures, and operating the pizza oven.

Skills

Team leadership

Staffing management

Cash handling

Inventory management

Opening/Closing procedures

Customer service

Dispute resolution

Routing coordination

Promotions

Tools

Order entry system

Job description

Domino's in Tarboro, NC is seeking a store operations leader to manage a team of delivery drivers and customer service representatives. You will ensure orders are expedited quickly and accurately, while maintaining proper staffing and opening/closing procedures.

You will handle end-of-night deposits, nightly inventory, and route optimization to maximize service levels. The role also emphasizes grooming standards, product promotions, and cross-training for essential tasks.