Delivery Operations Lead — Team Leadership & Service Excellence

Domino's; Nashville (NC); Sur place; USD 38 000 - 54 000; Plein temps

Résumé du poste

Domino's in the United States is seeking a hands-on Store Operations Lead who will supervise the delivery team and customer service associates to ensure fast, accurate order fulfillment. The role requires opening and closing duties, including cash handling, deposits, and end-of-day inventory, while maintaining store standards.

You will foster a sense of urgency, resolve customer concerns to convert issues into repeat business, and assist with routing deliveries to meet Dominos standards for

Responsabilités

• Lead a team of delivery drivers and CSR’s to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• When closing, responsible for end of the night bank deposits and nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders on time.
• Foster urgency with each order and resolve customer disputes to keep customers returning.
• Ensure delivery vehicles pass inspections and assist routing to maximize on-time deliveries.
• Uphold Domino's grooming, uniform standards and promote pizzas, specials and promotions.

Description du poste

Domino's in the United States is seeking a hands-on Store Operations Lead who will supervise the delivery team and customer service associates to ensure fast, accurate order fulfillment. The role requires opening and closing duties, including cash handling, deposits, and end-of-day inventory, while maintaining store standards.

You will foster a sense of urgency, resolve customer concerns to convert issues into repeat business, and assist with routing deliveries to meet Dominos standards for