Delivery Operations Supervisor

Domino's; Louisburg (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Domino's in Louisburg, NC is seeking a Store Leader to manage delivery drivers and customer service reps, ensuring orders are expedited quickly and accurately. You will maintain staffing, oversee opening and closing procedures, handle end-of-day deposits, inventory, and ensure vehicles pass inspections, while promoting pizza products and promotions.

The role requires strong communication, teamwork, and a proactive approach to turning unhappy customers into repeat customers.

Qualifications

• Experience leading a team in a fast-paced food-service setting.
• Ability to collect payments and process receipts.
• Must ensure orders are delivered on time and accurately.
• Strong customer service and conflict resolution skills.
• Ability to open/close store procedures and cash handling.

Responsibilities

• Lead a team of delivery drivers and CSRs to expedite orders.
• Maintain staffing levels to mirror business needs.
• Handle end-of-night deposits and nightly inventory.
• Open store and prepare to receive orders on opening.
• Uphold Domino's grooming and appearance standards.
• Promote pizzas, specials, and promotions.
• Provide quality customer service over the phone and in person.
• Ensure vehicles pass inspection and route drivers to maximize service.

Skills

People management

Customer service

Dispute resolution

Team leadership

Communication

Time management

Problem solving

Tools

Order entry system

POS system

Delivery routing software

Pizza oven

Job description

Domino's in Louisburg, NC is seeking a Store Leader to manage delivery drivers and customer service reps, ensuring orders are expedited quickly and accurately. You will maintain staffing, oversee opening and closing procedures, handle end-of-day deposits, inventory, and ensure vehicles pass inspections, while promoting pizza products and promotions.

The role requires strong communication, teamwork, and a proactive approach to turning unhappy customers into repeat customers.