Delivery Operations Lead (P&D)

Federal Express Corporation; Jamestown (NY); On-site; USD 67,000 - 110,000; Full time

Job summary

Federal Express Corporation in Jamestown, NY is seeking a supervisor to plan, organize and direct daily pickup and delivery operations, ensuring on-time service and productivity targets are met. This role focuses on safety, efficiency and customer satisfaction in a fast-paced logistics environment.

You will coach drivers, enforce FedEx policies, adjust routes and schedules, resolve complex service issues, and drive KPI performance while maintaining a safe, compliant workplace.

Qualifications

• Must have at least High School diploma/GED.
• 1 year FedEx supervisory/lead experience or 2 years management for external candidates.
• Completion of a certified internal leadership development program, including AiM.
• Bachelor's degree.
• 12 months general FedEx operations experience.

Responsibilities

• Plans, organizes, directs and staffs daily operations for pickup and delivery to provide outstanding service to customers, meeting service and productivity goals.
• Promotes safety above all by supporting and implementing safety best practices, requirements, and initiatives and embracing new safety technology.
• Coaches drivers to work more effectively through honest and direct conversations. Ensures compliance with FedEx policies and procedures, CSM, safety and injury reporting, and training requirements.
• Addresses and resolves complex service issues with customers.
• Adjusts routes and employee schedules to meet delivery commitments. Develops contingency plans for unexpected situations.
• Leads team in adapting to changing business requirements and new technology. Achieves Key Performance Indicators (KPIs) for their organization.

Skills

Interpersonal skills

Time management

Organizational skills

Communications skills

English language proficiency

PC skills

Microsoft Office

Education

High School diploma/GED

Bachelor's degree

Leadership development AiM

Tools

Microsoft Office

Job description

Federal Express Corporation in Jamestown, NY is seeking a supervisor to plan, organize and direct daily pickup and delivery operations, ensuring on-time service and productivity targets are met. This role focuses on safety, efficiency and customer satisfaction in a fast-paced logistics environment.

You will coach drivers, enforce FedEx policies, adjust routes and schedules, resolve complex service issues, and drive KPI performance while maintaining a safe, compliant workplace.