Delivery Operations Lead: Dispatch & Fleet Coordinator

NAPA Auto Parts; Windham (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Windham, ME seeks a Dispatch Supervisor to organize local deliveries for wholesale customers and lead a team of drivers. You will coordinate routes, assign drivers, and serve as the link between accounts, store, and drivers to ensure timely, accurate deliveries.

You will monitor driver performance, balance workload, and resolve customer requests while maintaining high service standards. The role demands a proactive, people-oriented supervisor with strong communication and

Qualifications

• High School Diploma or equivalent.
• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
• Be capable of working in a fast-paced, customer-focused environment with the ability to perform under pressure.

Responsibilities

• Assigns drivers to make deliveries by considering product, customer locations, and time of day.
• Tracks progress of drivers along routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers’ in and out times and records these in company files for analysis.
• Receives and resolves customer requests or complaints.
• Acts as driver when needed during peak delivery times.

Skills

Leadership

Communication

Customer service

Time management

Problem solving

Team coordination

Education

High School Diploma or equivalent

Job description

NAPA Auto Parts in Windham, ME seeks a Dispatch Supervisor to organize local deliveries for wholesale customers and lead a team of drivers. You will coordinate routes, assign drivers, and serve as the link between accounts, store, and drivers to ensure timely, accurate deliveries.

You will monitor driver performance, balance workload, and resolve customer requests while maintaining high service standards. The role demands a proactive, people-oriented supervisor with strong communication and