Delivery Operations Lead – Store Dispatch

NAPA; Anchorage (AK); On-site; USD 52,000 - 75,000; Full time

Job summary

NAPA Anchorage is seeking a Delivery Dispatcher with leadership skills to plan local deliveries for wholesale customers and coordinate a team of drivers. You will link accounts, the store, and drivers to ensure top service and high performance standards, while managing schedules and resolving issues efficiently.

The role emphasizes strong communication, problem solving, and a proactive, customer-oriented approach in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in retail automotive service industry preferred (parts, dealership, or jobber).
• Strong leadership, communication and customer-service skills; ability to work under pressure.

Responsibilities

• Assigns drivers to deliveries considering product, location, and timing.
• Tracks driver progress along routes and updates status.
• Balances workloads, breaks, and customer needs during assignments.
• Records drivers' in/out times and compiles data for analysis and efficiency.
• Resolves customer requests or complaints and supports peak delivery times as needed.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Organizational skills

Analytical thinking

Education

High School Diploma or equivalent

Tools

Part numbers & line codes

Job description

NAPA Anchorage is seeking a Delivery Dispatcher with leadership skills to plan local deliveries for wholesale customers and coordinate a team of drivers. You will link accounts, the store, and drivers to ensure top service and high performance standards, while managing schedules and resolving issues efficiently.

The role emphasizes strong communication, problem solving, and a proactive, customer-oriented approach in a fast-paced environment.