Delivery Lead, Client Services – Digital Transformation

NTT DATA North America; San Francisco (CA); On-site; USD 250,000 - 290,000; Full time

Job summary

NTT DATA North America is looking for a Client Delivery Executive II to lead cross-functional teams in San Francisco, California. This role is crucial for ensuring delivery excellence and client transformation. Candidates should possess strong leadership skills and extensive experience in the HiTech industry.

The position requires handling client accounts, ensuring adherence to commitments, and managing operational processes while leveraging insights from digital transformation.

Qualifications

• 5+ years of experience working in the HiTech Industry with HiTech customers.
• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
• Strong knowledge of and experience with ITIL Service Framework v4.

Responsibilities

• Lead cross-functional delivery focusing on client transformation and delivery excellence.
• Accountable for end-to-end delivery of services for a specific client.
• Ensure adherence to contractual commitments.

Skills

Leadership

Client Relationship Management

Change Management

Communication Skills

Automation

Crisis Management

Education

Advanced degree in Information Technology

Tools

ServiceNow

Job description

NTT DATA North America is looking for a Client Delivery Executive II to lead cross-functional teams in San Francisco, California. This role is crucial for ensuring delivery excellence and client transformation. Candidates should possess strong leadership skills and extensive experience in the HiTech industry.

The position requires handling client accounts, ensuring adherence to commitments, and managing operational processes while leveraging insights from digital transformation.