CDE II - Client Delivery Executive

NTT DATA North America; San Francisco (CA); On-site; USD 250,000 - 290,000; Full time

Job summary

NTT DATA North America is looking for a Client Delivery Executive II to lead cross-functional teams in San Francisco, California. This role is crucial for ensuring delivery excellence and client transformation. Candidates should possess strong leadership skills and extensive experience in the HiTech industry.

The position requires handling client accounts, ensuring adherence to commitments, and managing operational processes while leveraging insights from digital transformation.

Qualifications

• 5+ years of experience working in the HiTech Industry with HiTech customers.
• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
• Strong knowledge of and experience with ITIL Service Framework v4.

Responsibilities

• Lead cross-functional delivery focusing on client transformation and delivery excellence.
• Accountable for end-to-end delivery of services for a specific client.
• Ensure adherence to contractual commitments.

Skills

Leadership

Client Relationship Management

Change Management

Communication Skills

Automation

Crisis Management

Education

Advanced degree in Information Technology

Tools

ServiceNow

Job description

Req ID: 370545

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a CDE II - Client Delivery Executive to join our team in San Francisco, California (US-CA), United States (US).

Position Overview

As a Client Delivery Executive II at NTT DATA, you will lead cross-functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high-performance teams. This role demands exceptional leadership, deep HiTech industry experience, a change agent mentality, and a proven track record in delivering complex digital IT solutions. The position is for client site Bay Area, CA.

Responsibilities

Operations

• Accountable for end-to-end delivery of NTT DATA services for a specific client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.

Financials

• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp-up/ramp-down resources efficiently.

Sales & Relationship

• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross-functional teams.
• Stay informed about global industry trends and their impact on IT services.

Organization

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Qualifications

• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• 5+ years of experience working in the HiTech Industry with HiTech customers.
• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.
• Digital Transformation experience leveraging AI to refine knowledge insights.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Experience in IT support and production escalations, including incident response and change lifecycles.
• Excellent verbal and written communication skills.
• Ability to work across multiple time zones.
• Extensive experience with ServiceNow.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is $250K - $290K. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here. For the EEO Policy Statement, please click here. For more information on your EEO rights under the law, please click here.