CDE II - Client Delivery Executive

NTT DATA, Inc.; San Francisco (CA); On-site; USD 250,000 - 290,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k program with company match

Paid time off

Job summary

NTT DATA, Inc. is looking for a CDE II - Client Delivery Executive in San Francisco, California. The incumbent will lead the delivery of services focusing on transformation and excellence, driving client satisfaction while managing complex IT solutions.

Candidates must possess leadership qualities, with significant experience in the HiTech industry and a strong knowledge of ITIL frameworks. This position offers a competitive salary and comprehensive benefits.

Qualifications

• 5+ years of experience in the HiTech Industry.
• 8+ years managing Application and Cloud services.
• Experience with IT support and production escalations.

Responsibilities

• Accountable for end-to-end delivery of services for a client.
• Ensure adherence to contractual commitments.
• Manage escalation and incident response processes.

Skills

Leadership

Client Relationship Management

ITIL Service Framework v4

Digital Transformation

Education

Advanced degree in Information Technology

Tools

ServiceNow

Job description

We are currently seeking a CDE II - Client Delivery Executive to join our team in San Francisco, California (US-CA), United States (US).

Position Overview

As a Client Delivery Executive II at NTT DATA, you will lead cross‑functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high-performance teams. This role demands exceptional leadership, deep HiTech industry experience, a change agent mentality, and a proven track record in delivering complex digital IT solutions.

Responsibilities

Operations:

• Accountable for end-to-end delivery of NTT DATA services for a specific client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp‑up/ramp‑down resources efficiently.
• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance:

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross‑functional teams.
• Stay informed about global industry trends and their impact on IT services.

Organization:

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Qualifications

• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• 5+ years of experience working in the HiTech Industry with HiTech customers.
• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.
• Digital Transformation experience leveraging AI to refine knowledge insights.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Experience in IT support and production escalations, including incident response and change lifecycles.
• Excellent verbal and written communication skills.
• Ability to work across multiple time zones.
• Extensive experience with ServiceNow.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is $250K - $290K. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Nearest Major Market: San Francisco. Nearest Secondary Market: Oakland. Job Segment: Cloud, Computer Science, CRM, Consulting, Change Management, Technology, Management.