Client Delivery Senior Director

NTT DATA North America; Austin (TX); Hybrid; USD 164,000 - 273,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Life and AD&D insurance

Short and long term disability

Employee assistance program

Flexible spending or Health Savings

Job summary

NTT DATA North America in Austin, Texas seeks a Client Delivery Senior Director to lead private cloud and infrastructure delivery for public-sector clients. You will direct multiple delivery workstreams, align with enterprise architecture, and partner with senior stakeholders to drive value and reliable service outcomes.

Reporting to the COO, you will manage budgets, governance, and cross-functional teams, with travel up to 25% and a hybrid in-office schedule.

Qualifications

• Ten years of IT service delivery, infrastructure, or private cloud delivery experience.
• Five years leading technical delivery or operations teams in client-facing environments.
• Bachelor’s degree or equivalent in IT, CS, Business, Engineering, or related field.

Responsibilities

• Define private cloud delivery strategy with senior leadership and account management.
• Provide executive-level guidance for major private cloud, infrastructure, and managed services programs.
• Collaborate across functions to align operations, governance, and client-facing service improvements.
• Manage budgets, resources, risk, and customer commitments with delivery teams.

Skills

Executive client management

Cloud delivery leadership

Cross-functional leadership

Communication skills

Education

Bachelor’s degree in IT / CS / Business / Engineering or related field

Job description

Req ID: 386573

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Client Delivery Senior Director to join our team in Austin, Texas (US-TX), United States (US).

NTT DATA’s State, Local, and Education Division seeks a Client Delivery Senior Director with deep private cloud delivery leadership, executive client management capability, and a proven record of successfully leading complex IT service delivery programs. This role will provide strategic direction, lead cross-functional delivery teams, and oversee execution for private cloud, infrastructure, and managed services environments supporting public-sector clients.

This leader will maintain a customer-focused delivery approach, operate with urgency, and prioritize quality, business value, operational reliability, and timely delivery. The role includes directing multiple concurrent solutions, overseeing private cloud service operations, ensuring alignment with enterprise architecture and lifecycle standards, and partnering with senior account and customer stakeholders to drive continuous improvement. The Client Delivery Senior Director will report to the COO within NTT DATA and work closely with the overall Account Manager to align delivery execution, account priorities, customer commitments, and service outcomes. The role will also support employee engagement, resource planning, operational governance, documentation, release management, security and accessibility compliance, and executive-level issue resolution.

Location: Austin, TX (Hybrid)

In this role you will be responsible for:

• Serving alongside the COO within NTT DATA, the overall Account Manager, a Senior Account Director, and the delivery leadership team to establish private cloud delivery strategy, define operational priorities, strengthen client relationships, and identify opportunities to improve service performance, productivity, and delivery efficiency.
• Providing senior executive-level expertise and technical guidance for major private cloud, infrastructure, managed services, and transformation programs.
• Collaborating across cross-functional organizations to align private cloud operations, delivery workstreams, governance practices, and client-facing service improvement initiatives.
• Partnering with finance, account, and delivery teams to manage budgets, resource allocations, operational performance, risk mitigation, and customer commitments

Required Experience

• Minimum of ten (10) years of overall IT service delivery, infrastructure, application, or private cloud delivery experience, including responsibility for full lifecycle delivery from planning and design through implementation, operations, and continuous improvement.
• Minimum of five (5) years of experience leading, managing, and developing technical, delivery, or operations teams in client-facing environments.
• Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent combination of education and relevant experience.

Preferred Expereince

• Proven record of successfully delivering private cloud, managed infrastructure, service-oriented architecture, or enterprise platform solutions for large-scale clients.
• Prior experience managing in-house, private cloud, public cloud, hybrid infrastructure, vendor, and partner-delivered services across a large IT services portfol.

Other Key Characteristics

• Prior experience with large-scale service delivery management.
• Prior experience with executive level stakeholder management.
• This position may require on-call duties as needed by the position.
• This role may require travel up to 25%
• This role is based in Austin, Texas, and requires presence in the NTT DATA office two (2) to three (3) days per week, along with onsite participation in customer meetings as needed.
• Demonstrated executive presence with the ability to engage senior customer stakeholders, lead delivery governance discussions, and resolve complex service delivery issues.
• Project management, ITIL, cloud, infrastructure, security, or service management certifications preferred.
• Experience with large-scale cloud management platforms, private cloud operating models, infrastructure modernization, and managed services delivery preferred.
• Strong understanding of service level management, incident escalation, operational reporting, customer satisfaction, and continuous service improvement.
• Ability to travel periodically to customer or NTT DATA locations to support account governance, delivery reviews, and executive customer meetings.
• Excellent written and verbal communication skills, with the ability to translate technical delivery status, risks, and recommendations into executive-ready messages.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $164,025 - $273,375. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.