Hub Delivery & Customer Experience Specialist

West Marine; Morehead City (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

West Marine in Morehead City, NC seeks a hub fulfillment support specialist to assist the Hub Manager in prioritizing orders, loading deliveries, and maintaining safe driving practices. You will communicate with customers, document deliveries, and ensure a high-quality shopping experience.

Responsibilities include accurate order picking, packing, and shipping for omni-channel orders, assisting with restocking, and providing knowledgeable product recommendations.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and product knowledge.
• High attention to detail and organizational abilities.

Responsibilities

• Collaborate with Hub Manager to prioritize and fulfill orders.
• Load vehicles and assist with routing and deliveries.
• Provide safe, timely, and quality delivery practices to customers.
• Document deliveries using company technology and maintain clean, organized vehicles.
• Assist with in-store purchases and restocking as needed.
• Identify bottlenecks in fulfillment and escalate to Hub Manager.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Time management

Safety awareness

Hazardous Materials Certification

Forklift Operator Certification

Education

High school diploma or equivalent

Job description

West Marine in Morehead City, NC seeks a hub fulfillment support specialist to assist the Hub Manager in prioritizing orders, loading deliveries, and maintaining safe driving practices. You will communicate with customers, document deliveries, and ensure a high-quality shopping experience.

Responsibilities include accurate order picking, packing, and shipping for omni-channel orders, assisting with restocking, and providing knowledgeable product recommendations.