Hub Fulfillment & Delivery Specialist

West Marine; Calumet City (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

West Marine is seeking a dedicated Fulfillment Associate in Calumet City, IL to support hub operations and ensure accurate order fulfillment. This role emphasizes safe vehicle operations, efficient routing, and strong customer service during deliveries and in-store interactions.

Responsibilities include collaborating with the Hub Manager, loading/unloading shipments, documenting deliveries, and maintaining clean, organized packing/shipping areas.

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication and customer service skills.
• Willing to obtain hazardous materials and forklift certifications if not already held.

Responsibilities

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders.
• Load vehicles and use routing apps to deliver and pick up products.
• Provide quality delivery practices, including timeliness, safe handling, and proper packaging.
• Assist customers with in-store purchases and product recommendations.

Skills

Verbal and written communication

Customer service

Detail orientation

Time management

Analytical thinking

Stress resilience

Hazardous materials

Forklift certification

Education

High school diploma or equivalent

Job description

West Marine is seeking a dedicated Fulfillment Associate in Calumet City, IL to support hub operations and ensure accurate order fulfillment. This role emphasizes safe vehicle operations, efficient routing, and strong customer service during deliveries and in-store interactions.

Responsibilities include collaborating with the Hub Manager, loading/unloading shipments, documenting deliveries, and maintaining clean, organized packing/shipping areas.