Delivery Dispatch & Customer Service Coordinator

Oldcastle APG; Florence (AL); On-site; USD 36,000 - 60,000; Full time

Job summary

Oldcastle APG, a CRH company, is seeking a Dispatcher / Customer Service professional in Florence, AL. You will coordinate private and contract drivers, manage dispatch changes, and maintain accurate updates to support timely deliveries and high-quality customer service.

The role emphasizes multi-tasking, attention to detail, and strong communication with drivers, sales staff, and customers. Prior transportation experience is preferred, with opportunities to contribute to safe, efficient

Qualifications

• Transportation experience/knowledge is preferred.
• Ability to travel to other sites as needed.
• Ability to multi-task.
• Ability to work independently.
• Excellent communication and customer service skills.
• Strong problem solving.

Responsibilities

• Coordinate with sales staff to solve driver or carrier issues.
• Communicate shipment requirements to carriers and drivers.
• Maintain timely updates in Oldcastle Transportation Management (OTM).
• Plan delivery routes and assign drivers for scheduled deliveries.
• Adhere to safety guidelines.
• Relay work orders and information to drivers via phone or radio.

Skills

Transportation knowledge

Travel to other sites

Multi-tasking

Independent work

Customer service

Problem solving

Job description

Oldcastle APG, a CRH company, is seeking a Dispatcher / Customer Service professional in Florence, AL. You will coordinate private and contract drivers, manage dispatch changes, and maintain accurate updates to support timely deliveries and high-quality customer service.

The role emphasizes multi-tasking, attention to detail, and strong communication with drivers, sales staff, and customers. Prior transportation experience is preferred, with opportunities to contribute to safe, efficient