Dispatcher / Customer Service

Oldcastle APG; Pelham (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan

Wellness program

Inclusive culture

Job summary

Oldcastle APG in Alabama is seeking a Dispatcher / Customer Service professional to coordinate driver dispatch and support customers. You will work with drivers, carriers, and sales staff to ensure on-time pickups and deliveries and to relay shipment requirements.

This role requires multitasking, strong communication, problem-solving skills, and the ability to travel between sites as needed. We value safety, accuracy, and a proactive approach to providing quality service.

Qualifications

• Transportation experience/knowledge is preferred.
• Ability to travel to other sites as needed.
• Ability to multi-task.
• Ability to work independently.
• Excellent communication and customer service skills.
• Strong problem solving.

Responsibilities

• Work with sales staff to problem solve driver or carrier issues during freight transit.
• Communicate to carriers and drivers customer requirements for shipment.
• Maintain accurate and timely updates in OTM (Oldcastle Transportation Management).
• Plan effective delivery routes and assign drivers for scheduled deliveries.
• Adhere to company safety guidelines.
• Relay work orders, messages, and information to or from drivers, mobile or landline phones.
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads.
• Prepare and review loading/unloading, daily shipping reports and delivery logs.
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers.
• Check and review all orders assigned before they are shipped against delivery tickets.
• Responsible to execute delivery instructions based upon appointment schedule required by customer.
• Ensure deliveries and pickups are made on time.
• Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock.

Skills

Transportation experience

Multitasking

Customer service

Communication

Problem solving

Independent work

Job description

Career Opportunities: Dispatcher / Customer Service (529216)

Requisition ID529216-Posted09/24/2026-Architectural Products Group-Georgia Masonry Supply-Full Time-Administrative Support-United States-Alabama

Job Summary

This position is responsible for ensuring that both private and contract drivers are dispatched to pick up shipments in a timely manner. It is important that the individual has the ability to handle multiple tasks simultaneously and accurately recall information. This individual will have contact with all drivers, sales staff, as well as customers on a daily basis. The ability to make dispatch changes, remember the type of equipment used, driver destinations and the length of time it will take to complete the deliveries is a necessity. "Going the extra mile" to achieve quality customer service is standard practice at the company.

Job Responsibilities

• Work with sales staff to problem solve driver or carrier issues during freight transit
• Communicate to carriers and drivers customer requirements for shipment
• Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)
• Plan effective delivery routes and assign drivers for scheduled deliveries
• Adhere to company safety guidelines
• Relay work orders, messages, and information to or from drivers, mobile or landline phones
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
• Prepare and review loading/unloading, daily shipping reports and delivery logs
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
• Check and review all orders assigned before they are shipped against delivery tickets
• Responsible to execute delivery instructions based upon appointment schedule required by customer
• Ensure deliveries and pickups are made on time
• Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock

Job Requirements

• Transportation experience/knowledge is preferred
• Ability to travel to other sites as needed
• Ability to multi-task
• Ability to work independently
• Excellent communication and customer service skills
• Strong problem solving

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• Aninclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.