MedTech Commercial Services Lead - Remote

Veeva; Minneapolis (MN); Remote; USD 80,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

Veeva Systems is a mission-driven organization and pioneer in industry cloud. This remote, US-based role leads the services team for MedTech customers—ensuring success during implementation and beyond—and partners with global teams to deliver innovative, sustainable solutions.

The role requires 10+ years in enterprise software implementation and 2+ years of people management, with a track record of managing large, complex projects and driving operational excellence. Travel is required.

Qualifications

• 10+ years of experience in Enterprise Software Implementation.
• 2+ years of people management experience.
• Proven track record of managing large complex systems projects and teams.
• Expertise in enterprise software with deep understanding in system integration to drive product implementation.
• Operational excellence in leading Services including utilization and resource management.

Responsibilities

• Ensuring customer and employee success and leading through ambiguity.
• Leading through hands-on and strategic initiatives for long-term success.
• Cultivating a positive and productive environment.
• Driving new practices to support implementation excellence.
• Creating innovative collateral to support delivery.
• Partnering with global and cross-functional teams to provide the best outcomes.
• Accountable to the delivery of MedTech customer success with Veeva’s Commercial Solutions through efficient and appreciated services.
• Partner with Services Engagement management team to ensure correct offerings and customer success.
• Onboard and enable resources to drive success on the MedTech projects.
• Team Management – drives the how we hire and develops the team to manage capacity, utilization, staffing on all projects.
• Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.
• Support and coach. Find and create billable work to drive productivity.
• Manage escalations and support sales and other teams in the pre‑sales process to build and maintain strong customer relationships with the customer.
• Cultivate trusted relationships with customers that drives high value services.
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery.
• Provide executive oversight of internal initiatives and project sponsorship.
• Build an internal network across Veeva – Sales, Strategy, Product, and Services – to champion customer and employee success.

Skills

Enterprise Software Implementation

People Management

Project Leadership

System Integration

Operational Excellence

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud. This remote, US-based role leads the services team for MedTech customers—ensuring success during implementation and beyond—and partners with global teams to deliver innovative, sustainable solutions.

The role requires 10+ years in enterprise software implementation and 2+ years of people management, with a track record of managing large, complex projects and driving operational excellence. Travel is required.