Customer Service Representative

RXO; Leland (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) with company match

Paid time off and volunteer days

Job summary

RXO is hiring a Customer Service Representative to enhance customer experiences and manage service commitments. This role entails assisting customers through different channels and resolving issues effectively. Ideal candidates should exhibit strong customer service capabilities and be adept at multitasking.

To thrive in this role, applicants must have experience with Microsoft Office and preferably some call center exposure. Join our inclusive team, benefiting from comprehensive healthcare and development programs.

Qualifications

• Experience in a call center preferred.
• Ability to handle customer complaints effectively.
• Must thrive under pressure and deliver solutions.

Responsibilities

• Assist customers via phone and email.
• Resolve customer complaints professionally.
• Monitor delivery routes and process order changes.

Skills

Customer service skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.

Schedule

4 days a week, Sun - Wed 8:00am - 7:00pm.

What your day-to-day will look like:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

At a minimum, you'll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.