DELIVERY COORDINATOR/CUSTOMER EXPERIENCE REPRESENTATIVE

Performance Ford of East Hanover, LLC; East Hanover (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Performance Ford of East Hanover, LLC seeks an Automotive Product Delivery Specialist. Join us to turn enthusiasm for cars into a career and train toward a Sales Consultant role.

You will manage the vehicle delivery process from sale agreement to customer handoff, becoming an expert on Ford features and operation, and tailoring the delivery experience for clarity and satisfaction. The role emphasizes customer service, attention to detail, and willingness to learn, with a weekend work requirement

Qualifications

• Customer service experience preferred
• Attention to detail
• Willingness to learn and be tech-savvy

Responsibilities

• Facilitate vehicle delivery from sale to customer handoff
• Explain Ford model features and operation during delivery
• Coordinate delivery with customers and ensure proper paperwork
• Maintain vehicle delivery board and ensure accuracy
• Ensure vehicles are clean and fueled
• Post-delivery follow-up and customer satisfaction
• Keep work area safe and organized
• Other duties as assigned

Job description

Job Duties:

Join us as an Automotive Product Delivery Specialist where your enthusiasm for cars becomes a career!

Great opportunity for anyone looking to further their career into becoming a Sales Consultant

We are willing to train enthusiastic applicants!

To facilitate the Vehicle Delivery process from initial agreement of sale through delivery of vehicle to customer. Become an expert on all Ford model features and benefits and be able to explain how to operate them, coherently, during the final vehicle delivery to the customer. Tailor the vehicle delivery experience while ensuring the client understands the vehicle’s operation. Offer the best dealership experience through the ongoing pursuit of Excellence. The ideal candidate will have customer service experience, attention to detail, and be moderately "tech-savy".

• Ensure proper delivery paperwork is included with each New and Pre-owned Vehicle deal package.
• Monitor and update in a timely manner vehicle sale delivery board and ensure its accuracy.
• Ensure vehicle is cleaned properly
• Filled with gas
• Coordinate Vehicle Delivery with Customers.
• Review key features and operational functions
• Must keep abreast of all product knowledge information and updates regarding vehicles and products related to vehicles including accessories and after-sale items.
• Ensure all manufacturer metrics are achieved
• Post delivery follow up and customer satisfaction
• Maintain a clean and safe work area.
• Additional Job Duties as assigned

EQUAL OPPORTUNITY EMPLOYER

BACKGROUND AND DRUG SCREEN REQUIRED

Must be able to work weekends