Product Specialist

Bob Swope Ford, Inc.; Elizabethtown (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

No-commission pay structure — Base

Health, Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Job summary

Bob Swope Ford, Inc. is hiring a Product Specialist to guide customers through the vehicle buying journey with a focus on service and transparency.

You will greet customers, present vehicles, explain features, and conduct test drives while supporting financing and paperwork with the sales team.

We offer a no-commission pay structure with base salary and monthly bonuses, health and dental, 401K, PTO, growth opportunities, and employee vehicle purchase plans.

Qualifications

• Sales, customer service, retail, or hospitality experience preferred.
• Automotive experience a must.
• Strong communication and interpersonal skills.
• Self-motivated, goal-oriented, and coachable.
• Positive attitude with a genuine desire to help customers — not just close deals.
• Professional appearance and customer-first approach.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet customers and guide them through the full vehicle purchasing process.
• Present vehicles, explain features and benefits, and conduct test drives.
• Understand customer needs and recommend the right vehicle solutions.
• Support customers through financing and paperwork with the sales team.
• Follow up with leads via phone, text, and email; maintain accurate CRM records.
• Build lasting relationships to generate repeat and referral business.
• Maintain knowledge of current inventory, incentives, and market trends.
• Collaborate with management, finance, and service teams to meet dealership goals.

Skills

Sales

Customer service

Retail

Hospitality experience

Automotive experience

Communication skills

Interpersonal skills

Self-motivation

Goal-oriented

Coachable

Customer-first approach

Professional appearance

Valid driver's license

Job description

We are seeking a Product Specialist to join our growing team. Whether you bring proven automotive experience or a strong background in customer service, retail, or hospitality, we offer the training, support, and a transparent pay structure designed to reward consistent performance.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Benefits

• No-commission pay structure — Base salary with monthly bonuses tied to the number of vehicles sold
• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security

Responsibilities

• Greet customers and guide them through the full vehicle purchasing process
• Present vehicles, explain features and benefits, and conduct test drives
• Understand customer needs and recommend the right vehicle solutions
• Support customers through financing and paperwork with the sales team
• Follow up with leads via phone, text, and email; maintain accurate CRM records
• Build lasting relationships to generate repeat and referral business
• Maintain knowledge of current inventory, incentives, and market trends
• Collaborate with management, finance, and service teams to meet dealership goals

Qualifications

• Sales, customer service, retail, or hospitality experience preferred
• Automotive experience a must
• Strong communication and interpersonal skills
• Self-motivated, goal-oriented, and coachable
• Positive attitude with a genuine desire to help customers — not just close deals
• Professional appearance and customer-first approach
• Valid driver's license with an acceptable driving record

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.