Delivery & Capacity Lead — Enterprise Migrations

NISC; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

NISC, via its Futura Systems unit, seeks a Sr. Manager of Delivery to lead enterprise software delivery and capacity planning for hundreds of migrations to ArcGIS Pro across the U.S. You will own end-to-end execution, govern capacity health, and drive customer outcomes through the full implementation lifecycle.

Reporting to the VP of Business Operations, you will influence staffing, ramp strategies, and cross-functional alignment with Engineering, Data, and Support teams. Travel as required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, GIS or related field.
• 10+ years of experience leading enterprise software implementations or complex technical programs.
• 3+ years of leadership managing managers or senior technical teams.
• Experience leading enterprise software implementations or customer migrations from planning through deployment and go-live.
• Demonstrated success managing multiple interconnected projects within a broader program.

Responsibilities

• Own delivery outcomes across all implementation and migration initiatives—delivered on time, in scope, and to quality expectations.
• Run capacity planning for the Implementation organization and translate demand into staffing and ramp recommendations.
• Partner with Sales, Finance, Product Support, and VP to shape staffing scenarios and ramp strategies.
• Arbitrate delivery tradeoffs and prioritize when demand exceeds capacity.
• Guide Operations Managers and maintain accountability for performance and execution.

Skills

Leadership

Program management

Capacity planning

Stakeholder management

Cross-functional collaboration

Communication

AI tools

Education

Bachelor's degree in Information Technology, Computer Science, GIS

Tools

JIRA

Confluence

ClickUp

Power BI

Claude

Microsoft Office

Job description

NISC, via its Futura Systems unit, seeks a Sr. Manager of Delivery to lead enterprise software delivery and capacity planning for hundreds of migrations to ArcGIS Pro across the U.S. You will own end-to-end execution, govern capacity health, and drive customer outcomes through the full implementation lifecycle.

Reporting to the VP of Business Operations, you will influence staffing, ramp strategies, and cross-functional alignment with Engineering, Data, and Support teams. Travel as required.