Senior Delivery & Migration Programs Lead

National-Information-Solutions-Cooperative-

Atlanta (GA)

On-site

USD 150,000 - 185,000

Full time

14 days+

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Job summary

Futura Systems, part of the NISC family, seeks a Sr. Manager of Delivery to lead delivery execution and capacity planning across Futura’s Implementation organization, including migrating ~240 customers to ArcGIS Pro by Dec 31, 2028.

Reporting to the VP of Business Operations, this role serves as the primary decision-maker for delivery predictability, execution quality, capacity health, and customer outcomes throughout the full implementation lifecycle.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, GIS, or a related field.
10+ years of experience leading enterprise software implementations, delivery operations, or complex technical programs.
3+ years of leadership experience managing managers or senior technical teams, or leading large-scale, multi-year programs.
Experience leading enterprise software implementations or customer migrations from planning through deployment, go-live, and transition to support.
Demonstrated success managing multiple interconnected projects, dependencies, timelines, resources, risks, and stakeholders as part of a broader program.
Hands-on experience building and operating capacity models, demand forecasts, and resource allocation frameworks.
Proficiency with implementation tools and systems such as JIRA, Confluence, ClickUp, Power BI, Claude, Microsoft Office.

Responsibilities

Own delivery outcomes across all implementation and migration initiatives—on time, in scope, and to quality expectations.
Run capacity planning for the Implementation organization: build demand and capacity models, spot gaps, and translate into staffing and ramp recommendations.
Partner with Sales, Finance, Product Support, and the VP Business Operations to shape staffing scenarios and ramp strategies ahead of committed demand.
Arbitrate delivery tradeoffs and prioritization decisions when demand outpaces capacity.
Guide and develop Operations Managers through a dotted-line relationship, setting a high bar for accountability and execution discipline.
Keep cross-functional partners—Engineering, Configuration, Data, Training, and Product Support—aligned and unblocked.
Own delivery and capacity risk end to end, driving mitigation, recovery, and formal change management.
Define and track the metrics that prove delivery performance and capacity health, and lead performance reviews with stakeholders.
Build trusted relationships with enterprise customers through critical delivery phases and smooth go-lives.
Serve as the voice of the customer throughout implementation and migration programs, ensuring customer needs inform priorities and decisions.
Leverage generative AI tools and technologies to enhance productivity within the scope of the role.
Other duties as assigned.