Senior Delivery Leader, Enterprise Implementations

National Information Solutions Cooperative, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

National Information Solutions Cooperative, Inc. (NISC) and its Futura Systems unit seek a Sr. Manager of Delivery to lead delivery execution and capacity planning across the Implementation organization, including a program to migrate about 240 customers to ArcGIS Pro by 2028.

Reporting to the VP of Business Operations, you will guide five Operations Managers and own end-to-end customer outcomes. This role requires building demand and capacity models, partnering with Sales, Finance, and Product

Qualifications

• Bachelor's degree in Information Technology, Computer Science, GIS, or a related field.
• 10+ years of experience leading enterprise software implementations, delivery operations, or complex technical programs.
• 3+ years of leadership experience managing managers or senior technical teams, or leading large-scale, multi-year implementation programs.
• Experience leading enterprise software implementations or customer migrations from planning through deployment, go-live, and transition to support.
• Demonstrated success managing multiple interconnected projects, dependencies, timelines, resources, risks, and stakeholders as part of a broader program.
• Hands-on experience building and operating capacity models, demand forecasts, and resource allocation frameworks.

Responsibilities

• Own delivery outcomes across all implementation and migration initiatives—delivered on time, in scope, and to quality expectations.
• Run capacity planning for the Implementation organization: build demand and capacity models, spot gaps and over-allocation early, and translate them into staffing, hiring, and ramp recommendations.
• Partner with Sales, Finance, Product Support, and the VP Business Operations to shape staffing scenarios and ramp strategies ahead of committed demand.
• Arbitrate delivery tradeoffs and prioritization decisions when demand outpaces available capacity.
• Guide and develop Operations Managers through a dotted-line relationship, setting a high bar for accountability, performance, and execution discipline.
• Keep cross-functional partners—Engineering, Configuration, Data, Training, and Product Support—aligned and unblocked.
• Own delivery and capacity risk end to end, driving mitigation, recovery, and formal change management.
• Define and track the metrics that prove delivery performance and capacity health, and lead performance reviews with stakeholders.
• Build trusted relationships with enterprise customers through critical delivery phases and smooth go-lives.
• Serve as the voice of the customer throughout implementation and migration programs, ensuring customer needs, risks, and feedback inform delivery priorities and decisions.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Other duties as assigned.

Skills

Leadership

Delivery operations

Program management

Stakeholder management

Communication

Education

Bachelor's degree in Information Technology, Computer Science, GIS, or related field

Tools

JIRA

Confluence

ClickUp

Power BI

Claude

Microsoft Office

Job description

National Information Solutions Cooperative, Inc. (NISC) and its Futura Systems unit seek a Sr. Manager of Delivery to lead delivery execution and capacity planning across the Implementation organization, including a program to migrate about 240 customers to ArcGIS Pro by 2028.

Reporting to the VP of Business Operations, you will guide five Operations Managers and own end-to-end customer outcomes. This role requires building demand and capacity models, partnering with Sales, Finance, and Product