Delivery Account Operations Associate - Kansas City, MO

Xerox; University City (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Overtime pay

Flexible schedule

Job summary

Xerox Holdings Corporation is seeking an on-site helpdesk and fleet coordinator to provide proactive device monitoring, incident resolution, firmware configuration, and workflow support for a distributed client environment.

You’ll cover coverage gaps, manage equipment and service responses, and serve as the client’s advocate while helping maintain reports and IT workflows.

Qualifications

• Driver's license required and 21+ to rent a car.
• Experience managing a print or equipment fleet.
• Familiarity with printers, MFDs, and LANs.

Responsibilities

• Floater - cover for absent employees.
• Manage equipment fleet, monitor performance, coordinate service.
• Provide on-site helpdesk support and handle escalations.
• Administer workflow scanning configurations and firmware updates.
• Monitor consumables, parts inventory, and orders.
• Coordinate device installations, moves, and decommissions.
• Maintain service reporting tools and client-facing reports.
• Integrate and operate within client ticketing systems.
• Collaborate with service teams and escalate major incidents.

Skills

Customer service

Communication

Organizational skills

Problem solving

Device troubleshooting

Education

A+ certification or relevant technical training

Tools

Microsoft Office

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Main Responsibilities:

• Floater - Provide coverage for employees who are absent due to vacation, illness, training, or other business needs.
• Manage equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and act as point-of-contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployment.
• Monitor consumables, parts inventory, and order fulfillment.
• Coordinates device installations, moves, and decommissions.
• Maintain service reporting tools and generate regular client-facing reports.
• Integrate and operate within client ticketing/helpdesk systems.
• Collaborate with service teams and elevate major incidents as needed.

What you need to Succeed:

• Driver's license (at least 21 years old to rent a car)
• Prior experience managing a print or equipment fleet environment.
• Familiarity with printers, MFDs, and Local Area Networks (LANs)
• A+ certification or relevant technical training preferred.
• Experience with software/server administration and configuration.
• Proficient in Microsoft Office, basic networking, and device troubleshooting.
• Strong organizational skills, customer service mindset, and communication abilities.

How we set up you for Success:

• Full onboarding and technical training.
• Access to support tools and advanced remote monitoring system.
• Career development with regular reviews and improvement plans.
• Adherence to client compliance and training programs (e.g., HIPAA, security).

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Competitive hourly compensation with overtime potential.
• A culture that prioritizes flexibility, safety, and work-life balance.

With Our Technology, Build Your Future at Xerox.