Delivery Account Operations Associate - Pittsburg, PA

Xerox; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Career growth

Health plan

Paid time off

Overtime potential

Work-life balance

Job summary

Xerox Holdings Corporation in Pittsburgh, PA is seeking a Delivery Account Operations Associate to support Xerox-managed service sites with print, mail, and office-related services. You will blend hands-on document production with basic client support and workflow coordination.

The role requires operating print equipment, performing mailroom tasks, and assisting with file management while traveling to multiple accounts as needed. Strong organization and customer service are essential.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year experience in print, mail or customer service.
• Basic to intermediate Microsoft Office skills.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Operate digital and color print equipment for document production.
• Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.
• Use finishing equipment such as laminators, paper cutters, and inserters.
• Travel to support multiple customer accounts and provide coverage during employee vacations and absences.
• Position requires approximately 25% driving (with company vehicle).
• Conduct basic troubleshooting and maintenance of office equipment.
• Monitor job queues, perform quality checks, and log/report production activities.
• Assist with file preparation, scanning, archiving, and electronic file management.
• Interact professionally with clients and end-users; provide support and elevate issues as needed.
• Maintain inventory levels and assist in ordering office/production supplies.
• Participate in workflow optimization and continuous improvement initiatives.

Skills

Microsoft Office

Customer service

Organization

Communication

Driver's license

Bilingual

Education

High School Diploma or equivalent

Post-secondary training in technology/office/print

Tools

Printer equipment

Mailroom equipment

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose:

The Delivery Account Operations Associate - Pittsburg, PA supports Xerox-managed service sites by providing efficient print, mail, and office-related services. This role blends hands-on document production and finishing work with basic client support and workflow coordination.

Primary Responsibilities:

• Operate digital and color print equipment for document production.
• Perform mailroom tasks: sorting, delivery, metering, and packaging of incoming/outgoing mail and packages.
• Use finishing equipment such as laminators, paper cutters, and inserters.
• Travel to support multiple customer accounts and provide coverage during employee vacations and absences. Position requires approximately 25% driving (with company vehicle)
• Conduct basic troubleshooting and maintenance of office equipment.
• Monitor job queues, perform quality checks, and log/report production activities.
• Assist with file preparation, scanning, archiving, and electronic file management.
• Interact professionally with clients and end-users; provide support and elevate issues as needed.
• Maintain inventory levels and assist in ordering office/production supplies.
• Participate in workflow optimization and continuous improvement initiatives.

Skills and Qualifications:

• Basic to intermediate proficiency with Microsoft Office (Word, Excel, Outlook).
• Driver's license
• Strong organizational and multitasking skills in a fast-paced environment.
• Ability to operate and maintain various print and mail equipment.
• Clear communication skills and a customer service mindset.
• Physical ability to lift up to 50 lbs and stand/walk for long periods.
• Bilingual (English/French or other languages) preferred for some locations.

Education and Experience:

• High School Diploma or equivalent required.
• Minimum 1 year experience in a print, mail, or customer service role.
• Post-secondary training in technology, office administration, or print production is a plus.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Competitive hourly compensation with overtime potential.
• A culture that prioritizes flexibility, safety, and work-life balance.