Delivery Account Operations Associate - Kansas City, MO

Xerox; Kansas City (MO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical/dental/vision

HSA contribution

401k matching

Paid time off

Holidays & personal days

Overtime potential

Flexible work culture

Job summary

Xerox is seeking an on-site hardware/software support professional in Kansas City, MO, to manage the client environment and provide proactive device monitoring, incident resolution, firmware configuration, and workflow support.

You will act as the client’s advocate, coordinate fleet coverage, and ensure timely service responses while maintaining reporting and SLA adherence.

Qualifications

• Experience managing a print or equipment fleet environment.
• Familiar with printers, MFDs, and LANs.
• Strong customer-service orientation and communication abilities.

Responsibilities

• Floater coverage for employees on vacation, illness, training, or other needs.
• Manage equipment fleet, monitor performance, and coordinate service responses.
• Provide on-site helpdesk support and be the escalation contact.
• Administer workflow scanning configurations, firmware updates, and device deployment.
• Monitor consumables, parts inventory, and order fulfillment.
• Coordinate device installations, moves, and decommissions.
• Maintain service reporting tools and generate client-facing reports.
• Operate within client ticketing/helpdesk systems.
• Collaborate with service teams and elevate major incidents as needed.

Skills

Print fleet management

LAN familiarity

Customer service mindset

Strong communication

Education

A+ certification

Technical training

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers), we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers).

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com (http://www.xerox.com/) .

Overview:

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

Main Responsibilities:

• Floater - Provide coverage for employees who are absent due to vacation, illness, training, or other business needs.
• Manage equipment fleet, monitor performance, and coordinate service response.
• Provide on-site helpdesk support and act as point-of-contact for escalations.
• Administer workflow scanning configurations, firmware updates, and device deployment.
• Monitor consumables, parts inventory, and order fulfillment.
• Coordinates device installations, moves, and decommissions.
• Maintain service reporting tools and generate regular client-facing reports.
• Integrate and operate within client ticketing/helpdesk systems.
• Collaborate with service teams and elevate major incidents as needed.

What you need to Succeed:

• Driver's license (at least 21 years old to rent a car)
• Prior experience managing a print or equipment fleet environment.
• Familiarity with printers, MFDs, and Local Area Networks (LANs)
• A+ certification or relevant technical training preferred.
• Experience with software/server administration and configuration.
• Proficient in Microsoft Office, basic networking, and device troubleshooting.
• Strong organizational skills, customer service mindset, and communication abilities.

How we set up you for Success:

• Full onboarding and technical training.
• Access to support tools and advanced remote monitoring system.
• Career development with regular reviews and improvement plans.
• Adherence to client compliance and training programs (e.g., HIPAA, security).

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Competitive hourly compensation with overtime potential.
• A culture that prioritizes flexibility, safety, and work-life balance.

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