Office Technology Service Technician

Xerox; Elizabeth (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company matching

Paid time off

Job summary

Xerox Holdings Corporation is seeking an Onsite Service Technician to troubleshoot, maintain, and repair customer equipment while ensuring device availability and SLA compliance. You will be the onsite contact, delivering hands-on electromechanical service and responsive customer support.

The role requires electromechanical skills, strong customer service, and the ability to manage service calls while coordinating with Xerox resources. A valid driver’s license is required.

Qualifications

• Electromechanical troubleshooting experience using a multimeter and reading schematics.
• Strong customer service, problem-solving, time management, and organizational skills.
• Ability to work independently and meet customer commitments.
• Must have a valid driver's license and automobile insurance meeting company standards.

Responsibilities

• Diagnose, troubleshoot, maintain, and repair customer equipment using electrical and mechanical knowledge.
• Manage service calls and resolve equipment issues in accordance with customer SLAs.
• Serve as primary on-site contact for equipment maintenance, production support, and inventory needs.
• Communicate equipment status and availability to onsite customers and coordinate with Xerox resources.
• Provide customer training on assigned products to improve end-user knowledge.

Skills

Electromechanical troubleshooting

Customer service

Time management

Organizational skills

Independent work

Driving (license)

Tools

Multimeter

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

Join Xerox as an Onsite Service Technician and become part of our growing Technical Services organization. In this hands-on, customer-facing role, you will troubleshoot, maintain, and repair customer equipment while helping ensure device availability and compliance with established Service Level Agreements (SLAs). You will serve as a key onsite contact, combining electromechanical expertise with responsive customer service to deliver a high-quality experience.

Why Join This Team

• Receive technical training from certified instructors through instructor-led, online, and in-house learning
• Access substantial opportunities for career development within a supportive and collaborative environment
• Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
• Participate in a 401(k) program with company matching
• Receive paid time off, holidays, and personal days

What You Will Do

• Diagnose, troubleshoot, maintain, and repair customer equipment using electrical and mechanical knowledge
• Manage service calls and resolve equipment issues in accordance with customer SLAs
• Serve as a primary customer contact for equipment maintenance, production support, and supply inventory needs
• Communicate equipment status and availability to onsite customers and engage additional Xerox resources when required
• Provide customer training on assigned products to improve end-user knowledge of equipment functionality

What You Need to Succeed

• Electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics
• Strong customer service, problem-solving, time management, and organizational skills
• Ability to work independently, manage service priorities, and reliably meet customer commitments
• Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
• This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.

How We Set You Up for Success

• Structured new-hire and technical training designed to prepare you for independent service work
• Training on Xerox equipment, electromechanical troubleshooting, and service procedures
• Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
• Hands-on preparation to independently and accurately complete service calls
• Ongoing opportunities to expand your technical knowledge and develop your career within Xerox