Credit Solution Representative I

ELGA Credit Union; Grand Blanc (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

ELGA Credit Union in Grand Blanc, MI is seeking a Credit Solution Representative I to preserve assets by working delinquent accounts, collecting loan payments, and supporting other collectors. This role requires professionalism, compliance with laws, and strong member service.

Responsibilities include monitoring the support room, assisting staff, and analyzing financial situations to propose repayment plans. Join a team focused on reducing delinquency and protecting credit union assets.

Qualifications

• Two to five years of similar or related experience preferred.
• High school education or GED.
• Strong communication and confidentiality.
• Proficiency with collection software and office tools.

Responsibilities

• Contacts delinquent accounts and pursues payment to bring loans current.
• Monitors the Credit Solutions support room and assists call center/front-line staff.
• Analyzes borrowers' financial situations and develops repayment solutions.
• Ensures all collection activities comply with laws and credit union policies.
• Keeps management informed of trends and opportunities to reduce delinquency and charge-offs.

Skills

Communication

Conflict resolution

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Position:Credit Solution Representative I

Location: Grand Blanc, MI

Job Id:466

# of Openings:1

ELGA Credit Union Credit Solution Representative I

Department: Credit Solutions Department

Reports To: Collection Manager

Classification:Non-Exempt

Supervises Direct: 0

Supervises Indirect: 0

Role:

To preserve the credit union's assets by working delinquent accounts, collecting delinquent loan payments and assisting other collectors with their individual collection queues.

Essential Functions & Responsibilities:

• 50% - Contacts early delinquent accounts (under 30 days), utilizing all points of contact and takes appropriate action to bring member loans current.
• 30% - Monitors Credit Solutions support room and offers support to call center and front-line staff. Takes payments and process Fresh Start loans when needed.
• 10% - Analyzes financial situation of delinquent borrowers and works with members to come up with solutions to bring past-due accounts current.
• 5% - Works with management to identify early-stage delinquency concerns and focuses on those individual accounts to prevent long-term delinquency issues.
• 5% - Informs management of trends in loan underwriting and account opening which may be contributing to delinquency and charged-off loans.

Performance Measurements:

• 1. To take full responsibility for your own success with no excuses.
• 2. To set and achieve daily goals to maximize your collection efforts and to maintain accurate and complete records of all activity in collection software program.
• 3. To maximize the collection and/or recovery of credit union assets from delinquent accounts by learning all that you can about each member under your care and building a relationship with them that makes them want to pay us back.
• 4. To ensure that all collection activity is within the law and follows credit union policy. Utilize every legal avenue to convince the member to pay us on a consistent basis to avoid long term delinquency and/or charge-off.
• 5. To keep management informed of operational issues affecting the credit union's collection activities by actively participating in discussions of ideas to minimize delinquency, repossessions and charge-offs.
• 6. To provide informed, friendly, professional, personal service to all members and associates by making eye contact and using their name, smiling while listening, responding as though they are the only one in your world at that time, and working with members to find the correct solutions to the problem causing them to become past due.
• 7. To meet established expectations of ELGA's Core Factors including but not limited to Accountability, Attitude, Communication, Competence, Continuous Improvement & Innovation and Relationship Building.

Knowledge and Skills:

Experience:Two years to five years of similar or related experience preferred (Contact Center and or Collections included), but not required.

Education:A high school education or GED.

Interpersonal Skills:Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:Must have good communication skills. 10-key calculator, typewriter, and keyboard skills. Microsoft Word and Excel proficient.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.