Delinquency Solutions Specialist

Altana Federal Credit Union; Havre (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Altana Federal Credit Union in Havre, MT is seeking a Member Resolution Specialist to work in the Collections Department. In this role you will contact members with past-due accounts, help develop repayment solutions, and guide them through complex processes such as bankruptcy, foreclosure and repossession.

You will combine problem-solving with strong communication and compliance to protect both members and the credit union’s financial health while delivering compassionate, member-centered

Qualifications

• High School Diploma or GED is required.
• Experience in collections, member services, or related financial services preferred.
• Experience within a credit union or banking environment preferred.

Responsibilities

• Initiate outbound calls and respond to inbound inquiries related to delinquent accounts and overdrawn balances.
• Send timely and accurate written communications to members regarding account status.
• Work with members to identify root causes of delinquency and propose appropriate repayment plans or solutions.
• Accurately document all member interactions and payment arrangements in the collection system.
• Monitor and track account activity, ensuring compliance with internal policies and regulatory guidelines.
• Collaborate with other departments to assist members in resolving account issues.
• Maintain a professional, member-first approach while protecting the credit union's interests.

Skills

Problem solving

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Education

High School Diploma or GED

Tools

Office software

Job description

Altana Federal Credit Union in Havre, MT is seeking a Member Resolution Specialist to work in the Collections Department. In this role you will contact members with past-due accounts, help develop repayment solutions, and guide them through complex processes such as bankruptcy, foreclosure and repossession.

You will combine problem-solving with strong communication and compliance to protect both members and the credit union’s financial health while delivering compassionate, member-centered