Delinquency Solutions Specialist

Bridgecrest-Credit-Company,-LLC; Fort Worth (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Tuition reimbursement

Wellness program

Game room

In-house gym

Social events

PTO

Job summary

Bridgecrest-Credit-Company, LLC is seeking a results-driven collections professional to collect past due payments and negotiate feasible repayment plans while maintaining positive customer relationships. You will engage delinquent customers (1-60 days) via inbound and outbound calls, review accounts, and document outcomes across multiple systems.

You will educate customers on options, ensure compliant conversations under FDCPA, and collaborate with the Loan Servicing team to meet monthly targets

Qualifications

• High school diploma or GED required.
• 2+ years in collections or financial services.
• Experience in a contact center is preferred.

Responsibilities

• Collect past due payments and negotiate payment plans.
• Make inbound and outbound contact with delinquent accounts (1-60 days).
• Review account information and process payments using multiple systems.
• Educate customers and build repayment plans that meet goals.
• Monitor follow-up on loan repayment agreements and document actions.

Skills

Negotiation

Communication

Empathy

Patience

Compliance

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Payment processing systems

Skip tracing tools

Job description

Bridgecrest-Credit-Company, LLC is seeking a results-driven collections professional to collect past due payments and negotiate feasible repayment plans while maintaining positive customer relationships. You will engage delinquent customers (1-60 days) via inbound and outbound calls, review accounts, and document outcomes across multiple systems.

You will educate customers on options, ensure compliant conversations under FDCPA, and collaborate with the Loan Servicing team to meet monthly targets