Customer Solutions Specialist — Debt Resolution & Plans

PRA GROUP, INC.; Norfolk (VA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

401k match

Job summary

PRA Group is seeking a collections professional to work with customers on resolving delinquent accounts at our Virginia locations. The role focuses on assessing needs, creating affordable repayment plans, and maintaining compliant practices under FDCPA and related laws.

You will handle payment arrangements, document communications, and work with customers to minimize delinquencies while upholding company policies and standards.

Qualifications

• High School Diploma or equivalent.
• 1+ years of recent, consecutive work history preferred.
• Familiarity with the FDCPA, FCRA and related laws preferred.
• Excellent verbal communication and customer service skills.
• Ability to complete required trainings.

Responsibilities

• Works with customers to assess needs and develop affordable repayment plans.
• Requests debit or ACH information to secure plans.
• Updates customer accounts with contact details and status.
• Notifies customers of transfers, agreements to settle, or plan changes.
• Maintains records of financial status and collection activity in systems.
• Establishes payment schedules and grants extensions as appropriate.
• Ensures compliance with applicable laws, regulations, and company policies.
• Completes required compliance training.

Skills

Customer service

Clear communication

FDCPA knowledge

Collections experience

Education

High School Diploma or equivalent

Tools

Automated collections software

Job description

PRA Group is seeking a collections professional to work with customers on resolving delinquent accounts at our Virginia locations. The role focuses on assessing needs, creating affordable repayment plans, and maintaining compliant practices under FDCPA and related laws.

You will handle payment arrangements, document communications, and work with customers to minimize delinquencies while upholding company policies and standards.