Collections Adjustment Counselor II

Members 1st Federal Credit Union; Enola (PA); On-site; USD 22,000 - 31,000; Full time

Job summary

Members 1st Federal Credit Union is seeking an Adjustment Counselor II to manage delinquent loan accounts and assist members in meeting their financial obligations. The role involves skip tracing, follow-up communications, and maintaining accurate collection records, with emphasis on minimizing losses.

The position requires strong communication, analytical thinking, and knowledge of credit union products and collection regulations.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy in data handling.
• Ability to make decisions within established procedures.
• Thorough knowledge of credit union products, services, policies and procedures.
• Familiarity with collection regulatory requirements and laws.
• Proficient with PCs and applicable software.

Responsibilities

• Collect assigned delinquent loans and minimize losses for the credit union.
• Mentor Adjustment Counselor I associates and support team objectives.
• Perform skip tracing and pursue payment arrangements with members.
• Maintain delinquent loan files and document collection activity thoroughly.
• Provide recommendations to management on repossessions, collateral sales, and charge-offs.

Skills

Excellent communication

Analytical skills

Attention to detail

Decision making within procedures

Knowledge of credit union products

Regulatory knowledge

Familiarity with PCs/software

Education

High school diploma or equivalent

Tools

Credit union software

Job description

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

The purpose of the Adjustment Counselor II is to collect assigned delinquent loans to minimize losses to the credit union and to assist members in meeting their financial obligations as well as mentoring the Adjustment Counselor I associates. This position is responsible for the cost management related to the assigned larger and/or more complex book of delinquent loan accounts and the collection of delinquent loans and credit card balances to mitigate loss. A significant degree of creativity, data analysis and problem-solving skills are required in order to effectively solve collection issues. The Adjustment Counselor II is proficient in their collection techniques and tasks and performs a variety of basic and frequently complex loan and credit card collection services, conducts thorough skip tracing, demonstrates teamwork and assists the department with other assignments as requested. This position has limited supervision of work and determines collectability of assigned accounts, performs outbound/inbound communication with members in an attempt to collect the debt, records accurate and thorough collection records and follows-up with members regarding payment arrangements. This role provides recommendations to management regarding repossessions, sale of collateral and charge-offs, maintains delinquent loan files, works cooperatively with team members to accomplish work, performs account adjustments, suggests re-writes and extensions when needed and follows all Credit Union and Departmental policies and procedures.

Skills

• Excellent communication, interpersonal and persuasion skills
• Advanced analytical and problem-solving skills
• Attention to detail and accuracy
• Decision making requires the ability to choose from options outline in established procedures
• Thorough knowledge of credit union products, services, policies and procedures
• In-depth working knowledge of collection regulatory requirements and laws
• Familiarity with PCs and applicable software

COMPETENCIES

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications

1-3 years of related experience

Does this position require a valid Drivers License?

No

Education Level

General and business knowledge equivalent to a high school diploma

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you - personally and professionally

Equal Opportunity Employer

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The Minimum Salary For This Position Is

$19.23+/hr