Asset Adjuster I

Default Brand; Montgomery (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Default Brand is seeking an experienced collections professional to proactively monitor and manage a portfolio of consumer loans in the early delinquency stage. You will contact members, negotiate repayment terms, and ensure accurate recording of all actions in the core system.

The role emphasizes precise file maintenance, timely payments processing, and adherence to internal policies and regulatory guidelines such as FCRA.

Qualifications

• Experience in consumer loan collections.
• Knowledge of Fair Credit Reporting Act (FCRA) guidelines.
• Proven ability to negotiate repayment terms and resolve delinquent accounts.

Responsibilities

• Monitors and manages a portfolio of consumer loans 11–50 days past due.
• Follows structured collection processes to contact members and negotiate repayment terms.
• Performs file maintenance and records teller postings and account status in the core system.
• Accepts and processes member payments with accuracy.
• Supports reporting of loan statuses to credit bureaus and other systems per policies.
• Maintains organized records of all member communications and activities.
• Performs skip tracing to locate members with outdated contact information.
• Escalates legal or operational risks with recommendations to management.
• Prepares delinquency reports and account watch lists for decision-making.
• Assists in responding to collection hotline calls and supports team members.
• Acts as backup to department adjusters and specialists when needed.
• Maintains professionalism and empathy while enforcing policy and protecting credit union relationships.
• Keeps current with policy and regulatory changes.
• Upholds a member-first mindset and builds relationships.
• Completes all training and performs other duties as assigned.

Skills

Debt collection

Regulatory compliance

Customer service

Job description

Proactively monitors and manages a portfolio of consumer loans that are 11 to 50 days past due.

Follows structured collection processes to contact members, negotiate repayment terms, and ensure timely resolution.

Performs precise file maintenance on member accounts and ensures all teller postings, account updates, and status changes are accurately recorded in the core system.

Accepts and processes member payments with accuracy and ensures all transactions are correctly applied in accordance with internal policies.

Supports proper and timely reporting of loan statuses to credit bureaus and other financial reporting systems; ensuring adherence to Fair Credit Reporting Act (FCRA) guidelines.

Maintains comprehensive, organized records of all member communication and collection activities while ensuring all actions are documented in compliance with regulatory standards and internal procedures.

Performs in-depth skip tracing using internal systems and approved tools to locate members with outdated or inaccurate contact information.

Evaluates accounts for legal collection activity and collaborates with legal partners or attorneys to elevate cases appropriately, ensuring proper documentation and chain of custody.

Prepares, maintains, and analyzes delinquency reports, spreadsheets, and account watch lists to support decision-making and track trends or recurring issues.

Identifies potential legal or operational risks and promptly escalates concerns to management with recommendations for next steps.

Assists in responding to collection hotline calls and provides support to internal team members to ensure seamless member service and issue resolution.

Serves as backup to department adjusters and specialists when needed.

Approaches all collection activity with professionalism, empathy, and the intent to preserve member relationships while enforcing policy and protecting the credit union.

Stays current with policy and regulatory changes.

Maintains a member first mindset.

Upholds core values and builds team member and customer relationships.

Completes all training as required.

Performs other duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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