Collections Adjustment Counselor I

Members 1st Federal Credit Union; Enola (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Members 1st Federal Credit Union is seeking an Adjustment Counselor I to collect on delinquent accounts and help members meet financial obligations. This entry-level role involves outbound/inbound calls, record-keeping, and collaboration with the team to manage repossessions, charge-offs, and extensions as needed.

The position emphasizes compliance with credit union policies, attention to detail, and strong communication skills. A high school diploma and basic PC literacy are required.

Qualifications

• 0-1 years of related experience.
• General and business knowledge equivalent to a high school diploma.
• No driver’s license required

Responsibilities

• Collect on assigned delinquent accounts to minimize losses for the credit union.
• Assist members in meeting their financial obligations and determine collectability of accounts.
• Communicate with members via outbound/inbound calls and maintain accurate records; propose payment arrangements and possible action.
• Follow policies and procedures and coordinate with team on reductions, extensions, or re-writes as needed.

Skills

Communication

Analytical

Attention to detail

Credit union knowledge

Regulatory knowledge

PC literacy

Decision making

Education

High school diploma or equivalent

Job description

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

The purpose of the Adjustment Counselor I is to collect on assigned delinquent accounts to minimize losses to the credit union and to assist members in meeting their financial obligations. This position is an entry level position and is responsible for the cost management related to the assigned delinquent accounts and the collection of delinquent loans, credit cards and negative checking balances to mitigate loss. Some creativity, data analysis and problem-solving skills are required to effectively solve collection issues.

The Adjustment Counselor I demonstrates teamwork and assists the department with other assignments as requested. This position has moderate supervision of work and determines collectability of assigned accounts, performs outbound/inbound communication with members in an attempt to collect the debt, records accurate and thorough collection records and follows-up with members regarding payment arrangements. This role provides recommendations to management regarding repossessions, sale of collateral and charge-offs, maintains delinquent loan files, works cooperatively with team members to accomplish work, performs account adjustments, suggests loan re-writes and extensions when needed and follows all credit union and departmental policies and procedures.

Skills

• Excellent communication, interpersonal and persuasion skills
• Advanced analytical and problem-solving skills
• Attention to detail and accuracy
• Thorough knowledge of credit union products, services, policies and procedures
• In-depth working knowledge of Collection regulatory requirements and laws
• Familiarity with PCs and applicable software
• Decision making requires the ability to choose from options outline in established procedures

COMPETENCIES

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications

0-1 years of related experience

Does this position require a valid Drivers License?

No

Education Level

General and business knowledge equivalent to a high school diploma

Certifications

None

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision

WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values

WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially sound and steward of members dollars. WE are faM1ly.

Equal Opportunity Employer

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The Minimum Salary For This Position Is

$17.50+/hr

Certifications

None