Delinquency Resolution Specialist

Farmers Home Furniture; Phenix City (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

A retail furniture company in Phenix City, Alabama is seeking a payment collections specialist to manage customer accounts with overdue payments. The role involves sending notifications, contacting customers, processing payments, and maintaining accurate records. The ideal candidate should possess a High School Diploma or GED, have customer service experience, and a valid State Driver’s License. This position requires strong communication skills and the ability to perform light physical tasks as needed.

Qualifications

• Experience in payment collections or general office procedures preferred.
• Ability to operate general office machinery.
• Valid State Driver’s License is required.

Responsibilities

• Contact customers regarding overdue payments through text or calls.
• Document all correspondence and received payments.
• Travel to customers' homes for collection if required.
• Assist with repossessions of merchandise upon approval.

Skills

Communication skills

Customer service

Data analysis

Basic math skills

Problem-solving

Education

High School Diploma or GED

Job description

A retail furniture company in Phenix City, Alabama is seeking a payment collections specialist to manage customer accounts with overdue payments. The role involves sending notifications, contacting customers, processing payments, and maintaining accurate records. The ideal candidate should possess a High School Diploma or GED, have customer service experience, and a valid State Driver’s License. This position requires strong communication skills and the ability to perform light physical tasks as needed.